Salesforce Business Analyst Expert

5 days ago


Pune, Maharashtra, India Insight Global Full time

Salesforce Developer & Admin Certification level.

This is a senior level role, non-negotiable. Please see job requirements before applying.

Title: Senior Salesforce Business Analyst

Level: IC4

Location: Pune, India (once a week onsite)

Length: 6-month contract-to-hire

We are seeking an experienced Salesforce Business Analyst to join our dynamic and innovative team at Insight Global.

The ideal candidate will have a deep understanding of Salesforce and its potential to enhance operational efficiency and improve user experience.

In this role, you will work closely with product owners, software developers, and business stakeholders to help drive business objectives, troubleshoot and solve complex problems.

Responsibilities:

• Contribute to technology projects and initiatives that support, expand, and manage our global technology capabilities.

• Experience designing and supporting large-scale, technically complex solutions on the Salesforce platform.

• Collaborate with product owners, software developers, business users, and stakeholders to elicit and document requirements, analyze solutions, and ensure they meet business needs.

• Define, gather, and consolidate user stories identified during release planning.

• Configure Salesforce and deliver out-of-box solutions (declarative solutions e.g. flows, non-apex functionality; but can understand apex as needed).

• Support and foster the Agile development methodology.

• Ensure accurate and comprehensive documentation of systems, their respective integration dependencies as well as system/software dependencies.

Requirements:

• 6+ years of relevant work experience at a high-growth, technology organization, preferably cloud-based (SaaS) product delivery.

• 5+ years of experience as a business analyst providing technical support for Salesforce CRM.

• Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud.

• Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst.

• Experience leveraging Salesforce to empower sales and operational excellence.

• Excellent organizational, problem solving, troubleshooting, time management, oral and written communication skills.

We estimate the salary for this role to be around $120,000 per year, depending on location and experience.



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