Eversana Salesforce Business Transformation Specialist

7 days ago


Pune, Maharashtra, India EVERSANA Full time

We are seeking a skilled Salesforce Business Analyst to join our team at Eversana. The successful candidate will play a pivotal role in implementing scalable and efficient Salesforce solutions, with a specific focus on Health Cloud.

As a Salesforce Business Analyst, you will be responsible for migrating client engagements from older platforms to new ones, collaborating with stakeholders to understand business requirements in existing systems, and working closely with the Salesforce technical team to map these requirements to new systems.

This is a unique opportunity to work with a talented team and contribute to the success of our clients. If you have a passion for Salesforce and expertise in Health Cloud, we encourage you to apply.

Key Responsibilities:

  • Collaborate with stakeholders to understand business needs, requirements, and processes related to healthcare and patient management
  • Analyze and document existing process flows
  • Understand old and new platform functionalities
  • Identify potential process/technical improvements and map the process to the new platform
  • Migrate client engagements from old platforms to new ones
  • Work on enhancements and change requests on existing platforms for specific clients

Qualifications:

  • 3-5 years of experience as a Business Analyst, with 1-2 years of experience as a Salesforce Business Analyst
  • Bachelor's degree in Computer Science, Information Systems, or a related field; relevant Salesforce certifications are highly desirable
  • Proven experience as a Salesforce Business Analyst, having worked on 2-3 large Salesforce implementations in Service Cloud or Health Cloud environments
  • Familiarity with user stories and acceptance criteria
  • Excellent communication skills
  • Able to deal with ambiguity and work with cross-functional teams
  • Good understanding of Customer Services domain
  • Good knowledge of Healthcare and Pharma domain; experience in implementing Salesforce for Healthcare or Pharma clients

We offer competitive compensation packages, a collaborative work environment, and opportunities for professional growth and development. Estimated salary: $95,000 - $110,000 per annum.



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