Salesforce Business Solutions Expert

1 day ago


Pune, Maharashtra, India NTT DATA Full time

Job Overview

We are seeking a skilled Salesforce Business Solutions Expert to join our team in Pune, India. The ideal candidate will have 7+ years of experience in business analysis and be certified as a Salesforce Administrator.

About the Role

The Salesforce Business Solutions Expert will be responsible for leading requirement workshops, developing requirement specifications, and reviewing functionality provided by the development team. They will also act as a liaison between the business team, technology team, support, and offshore team.

Key Responsibilities

  • Understand and document customer business requirements through leading requirement workshops
  • Develop requirement specifications according to standard templates and responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements
  • Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
  • Act as the liaison between the business team, technology team, support, and offshore team
  • Act as a Mentor to Junior and Mid-level BAs
  • Contribute to the Business Analysis Center of Excellence

Requirements and Qualifications

To be successful in this role, you will need:

  • Current Salesforce Administrator Certification
  • 7+ years of Business Analysis experience, including leading a discovery workshop, producing AS-IS and TO-BE process flows, identifying gaps and pain points, and preparing for client demos
  • A minimum of 3 years utilizing Salesforce Best Practices, knowing when to utilize configuration vs. custom code vs. App Exchange product, working within Agile development methodology, and working in JIRA or similar Project Management tool
  • 3+ years of Salesforce.com experience, including configuration, workflow/process builder and flow, approval processes, org-wide sharing rules, role hierarchy and user profiles, data migration using Data Loader or Data.io, reports and dashboards creation

Preferred Qualifications

Prior experience with multiple system integrations and data field mapping, experience in User Acceptance Testing and End-User Training, Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification, Agile cert (SAFe, IIBA, PMI, etc.), superior written and verbal communication, strong understanding of CRM functional knowledge.

Salary Information

This is a full-time position with an estimated salary range of $90,000 - $120,000 per annum, depending on experience and qualifications.



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