
Field Service Technician
6 days ago
We are looking for a skilled technician to provide on-site service support in Guwahati and surrounding areas.
This role involves handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across the region.
The ideal candidate will have experience in DG Service, with strong knowledge of service, commissioning, and troubleshooting processes.
- Attend field complaints and provide timely service support at customer sites.
- Handle commissioning calls ensuring correct installation, testing, and performance verification.
- Diagnose and troubleshoot mechanical and electrical issues, preferably with Gas Engine experience.
- Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
- Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
- Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.
- Diploma / Graduate in Mechanical or Electrical Engineering, with preference for Gas Engine experience.
- 3–4 years of relevant experience in field service, installation, or maintenance.
This role plays a key part in strengthening customer satisfaction, improving service turnaround time, and driving aftermarket business opportunities. If you have the skills required, please apply for this opportunity.
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