Senior Service Operations Manager

4 days ago

Kota, Rajasthan, India beBeeService Full time ₹ 15,00,000 - ₹ 22,50,000
Service Operations Manager

We are seeking an experienced Service Operations Manager to lead our service operations team and ensure the delivery of high-quality services to our customers. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management.

Key Responsibilities:
  • Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.
  • Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs.
  • Troubleshoot operational issues to ensure smooth service delivery.
  • Ensure that service teams adhere to quality standards and safety protocols.
Breakdown Management & TAT Optimization:
  • Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.
  • Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.
Subcontractor & Vendor Management:
  • Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
  • Monitor subcontractor performance, ensuring they meet required standards and timelines.
  • Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.
Spare Parts & Stock Management:
  • Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.
  • Coordinate with the procurement team for timely replenishment of critical stock items.
  • Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.
Team Leadership and Communication:
  • Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.
  • Foster a culture of collaboration, communication, and continuous learning within the service team.
  • Ensure effective communication between departments (e.g., operations, procurement, and maintenance) to ensure seamless service delivery.
Customer Relations:
  • Maintain strong relationships with customers, addressing any service-related issues or concerns.
  • Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.

We are looking for a highly skilled and experienced Service Operations Manager who can lead our service operations team and drive business growth through exceptional service delivery. The ideal candidate will have a strong background in service management, excellent leadership skills, and the ability to communicate effectively with internal and external stakeholders.

The successful candidate will be responsible for overseeing the end-to-end service delivery process, from initial request to completion, ensuring that all aspects of service delivery meet our high standards. They will also be responsible for developing and implementing strategies to improve service quality, efficiency, and customer satisfaction.

This is an exciting opportunity for a seasoned service operations professional to join our team and make a significant impact on our business. If you have a passion for delivering exceptional service and leading high-performing teams, we encourage you to apply.

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