Healthcare Front Desk Representative

1 day ago


Mumbai, Maharashtra, India beBeeReception Full time ₹ 4,00,000 - ₹ 8,00,000
Hospital Receptionist Position

We are seeking a skilled and organized individual to fill this role. The Hospital Receptionist is responsible for providing excellent customer service, managing front-desk operations, and maintaining accurate patient records.

Key Responsibilities:

  • Greet and assist patients, visitors, and vendors promptly and courteously.
  • Handle patient check-in and check-out processes efficiently.
  • Schedule, reschedule, and cancel appointments as required.
  • Maintain and update patient records in the hospital management system.
  • Answer and direct incoming calls to appropriate departments or personnel.
  • Coordinate with doctors, nurses, and other staff to ensure smooth front-desk operations.
  • Verify and collect necessary documents like ID proofs, referrals, and insurance papers.
  • Manage patient queries, complaints, and feedback professionally.
  • Maintain a clean and organized reception area.
  • Follow confidentiality and data protection protocols strictly.
  • Handle billing queries and assist in payment collection as needed.

Requirements:

  • A degree in a relevant field such as B.Com, BA, BBA/BBM, BCA, or BSc is required.
  • Experience in a medical or hospital environment is preferred but not mandatory.

Benefits:

This position offers a competitive salary and opportunities for growth and development.

Work Environment:

The Hospital Receptionist will be based at our office location and is required to work regular hours.



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