
Front Desk Coordinator
1 day ago
We are seeking a highly skilled Front Desk Coordinator to be the first point of contact for patients, visitors and healthcare professionals in a fast-paced hospital environment.
About the Role:The ideal candidate will possess excellent communication and multitasking skills, with a patient-first approach and attention to detail.
Main Responsibilities:- Greet and assist patients, visitors and vendors promptly and courteously
- Handle patient check-in and check-out processes efficiently
- Schedule, reschedule and cancel appointments as required
- Maintain and update patient records in the hospital management system
- Answer and direct incoming calls to appropriate departments or personnel
- Coordinate with doctors, nurses and other staff to ensure smooth front-desk operations
- Verify and collect necessary documents like ID proofs, referrals and insurance papers
- Manage patient queries, complaints and feedback professionally
- Maintain a clean and organized reception area
- Follow confidentiality and data protection protocols strictly
- Handle billing queries and assist in payment collection as needed
- Excellent communication, multitasking and people skills
- A calm, professional demeanor in a healthcare setting
- A patient-first approach, attention to detail and ability to remain composed under pressure
- Experience in a medical or hospital environment is preferred but not mandatory
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3 weeks ago
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