Candidate Support Professional

1 week ago

Chennai, Tamil Nadu, India beBeeCandidate Full time ₹ 21,000 - ₹ 42,000
Job Role Overview

We are seeking a candidate support professional to play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Responsibilities:
  • Act as a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist in tasks such as updating candidate information and informing internal teams of any escalated issues.
About Our Culture

Our company values initiative, communication, detail, technology, and teamwork. We offer various benefits, including health insurance, remote work setup, and earnable points for recognitions and rewards.

Requirements:
  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
What We're Looking For:
  • High agency: You take initiative, make decisions, and tackle challenges proactively.
  • Communication champion: You communicate with clarity, professionalism, and empathy.
  • Detail detective: You have a keen eye for detail and excel at solving problems.
  • Tech savvy: You are comfortable with Google Sheets and eager to learn new software tools.
  • Team player: You collaborate enthusiastically and are always eager to learn and grow.

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