Customer Support Professional

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,50,000 - ₹ 28,00,000
Customer Support Associate

We are seeking a dedicated and detail-oriented Customer Support Associate to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to provide prompt and effective support to our customers.

Key Responsibilities:
  1. Customer Support: Provide timely and courteous support to our customers via phone, email, or chat.
  2. Issue Resolution: Identify and resolve customer complaints in a professional and efficient manner.
  3. Service Records: Maintain accurate and up-to-date service records, ensuring compliance with regulatory requirements.
  4. Cross-Sell Opportunities: Identify opportunities to cross-sell our products and services, driving revenue growth and customer engagement.
Requirements:
  • Education: Graduate degree in any discipline.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex issues clearly.
  • Customer Service Tools: Proficient in using customer service tools and CRM systems.
  • Critical Thinking: Ability to think critically and resolve complex problems effectively.

Benefits: Our company offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Why Join Us: As a valued member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals, contributing to the success of our organization.

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