Career Professional for Customer Support and Service

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title:

Career Professional for Customer Support and Service

About the Role:

We seek an experienced professional to lead our customer support team and ensure exceptional client communication and service delivery. As a key member of our organization, you will be responsible for managing the customer support team and ensuring efficient operations and high performance.

Main Responsibilities:
  • Lead and manage the customer support team, ensuring efficient operations and high performance.
  • Serve as the primary point of contact for client communication, addressing concerns, providing updates, and ensuring customer satisfaction.
  • Develop and implement customer service policies and procedures to enhance the customer experience.
  • Monitor team performance through Key Performance Indicators (KPIs) and provide coaching and feedback to improve efficiency and effectiveness.
  • Handle escalated customer issues, providing timely and professional resolutions.
  • Train and mentor customer support representatives to enhance service quality and customer interactions.
  • Analyze customer feedback and recommend improvements to products, services, and support processes.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Stay updated with industry trends and best practices to continuously improve customer support operations.
Qualifications & Skills:
  • Bachelor's degree is a must.
  • MBA would be preferred.
  • Minimum of 5 years of experience in customer support management, preferably in a US industry.
  • Strong leadership and team management skills with the ability to motivate and mentor employees.
  • Excellent verbal and written communication skills for effective interaction with clients and internal teams.
  • Problem-solving mindset with the ability to handle challenging customer situations professionally.
  • Proficiency in customer support software, CRM systems, and reporting tools.
  • Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
  • Experience in process improvement and implementing best practices for customer service.
Preferred Qualifications:
  • Experience working with international clients.
  • Knowledge of customer service metrics and analytics.
  • Familiarity with customer support tools like Zendesk, Freshdesk, or Salesforce.

  • Customer Support Professional

    19 hours ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,80,000 - ₹ 2,28,000

    Job Title:Customer Support ExpertJob Description:We are seeking a dedicated and detail-oriented individual to join our support staff as a Customer Service Specialist. As a key member of the team, you will play a vital role in delivering exceptional customer experiences and resolving inquiries efficiently.As a Customer Service Specialist, your primary...

  • Customer Support Professional

    16 hours ago

    Chennai, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a proactive and customer-focused professional to join our Chennai service team as a Field Service Engineer. The ideal candidate will be responsible for providing comprehensive end-to-end support to customers, including machine installation, troubleshooting, training, and spare parts management.Key Responsibilities:

  • Customer Service Representative

    3 days ago

    Chennai, Tamil Nadu, India beBeeCustomer Service Full time ₹ 18,000 - ₹ 20,000

    Job Title: Front Office Coordinator">Job Summary:","We are seeking a highly organized and detail-oriented Front Office Coordinator to support our team in delivering exceptional services. As a key member of our operations team, you will be responsible for managing administrative tasks, coordinating office operations, and providing excellent customer...

  • Career Opportunities in Customer Support

    3 days ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 45,00,000

    Job OpportunityWe are seeking a highly skilled Customer Service Representative to join our team.About the Role:As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional...

  • Customer Service Representative

    7 hours ago

    Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 2,28,000

    Job Title: Customer Care RepresentativeAbout the RoleWe are seeking a highly skilled and dedicated customer service professional to fulfill key responsibilities in our US Healthcare operations.Key Responsibilities:Deliver exceptional customer experiences and resolve complaints in a timely and professional manner.Collaborate with internal teams to identify...

  • Customer Service Specialist

    5 days ago

    Chennai, Tamil Nadu, India Nuvama Professional Clients Group Full time

    Job Title: Client Experience Individual ContributorLocation: ChennaiExperience Required: 4+ YearsIndustry: Broking / Wealth ManagementRole Overview:We are seeking a dynamic and detail-oriented professional for the role of Client Experience Individual Contributor , responsible for managing and enhancing client servicing for Ultra High Net Worth...

  • Customer Service Professional

    1 day ago

    Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 1,50,000

    Job DescriptionWe are seeking a skilled professional to join our team in delivering exceptional customer experiences.Provide prompt and effective solutions to customer inquiries.Manage customer feedback to ensure high levels of satisfaction.Process orders and address payment-related issues efficiently.Maintain a positive and professional demeanor during all...

  • Customer Service Specialist

    6 days ago

    Chennai, Tamil Nadu, India Nuvama Professional Clients Group Full time

    Job Title: Client Experience Individual ContributorLocation: ChennaiExperience Required: 4+ YearsIndustry: Broking / Wealth ManagementRole Overview:We are seeking a dynamic and detail-oriented professional for the role of Client Experience Individual Contributor , responsible for managing and enhancing client servicing for Ultra High Net Worth...

  • Customer Support Professional

    4 days ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Support ProfessionalOur organization seeks a highly skilled customer support professional to provide exceptional service to clients.Key Responsibilities:Review new orders for accuracy and completenessProcess new orders on a web-based systemClarify customer enquiriesMaintain high levels of accuracyPlace orders with partners using a...

  • Customer Service Specialist

    3 days ago

    Chennai, Tamil Nadu, India Nuvama Professional Clients Group Full time

    Job Title: Client Experience Individual Contributor Location: Chennai Experience Required: 4+ Years Industry: Broking / Wealth Management Role Overview: We are seeking a dynamic and detail-oriented professional for the role of Client Experience Individual Contributor , responsible for managing and enhancing client servicing for Ultra High Net Worth...