
IT Support Professional
2 weeks ago
Job Overview:
PrimeX Meta provides AI-powered IT solutions for businesses. Our expertise lies in developing scalable software, mobile apps, AI automation, and cloud solutions.
This role involves providing technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in technical support and be able to diagnose and resolve technical issues efficiently.
Key Responsibilities:
- Responding to support requests from clients
- Diagnosing and resolving technical issues
- Providing timely and effective solutions
- Documenting issues and resolutions
- Contributing to knowledge bases
- Collaborating with other teams to improve product performance
Requirements:
- Technical support and troubleshooting skills
- Analytical skills for diagnosing and resolving technical issues
- Customer support and customer satisfaction skills
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Bachelor's degree in IT, Computer Science, or related field preferred
- Experience with AI and cloud solutions is a plus
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