Client Operations Specialist

5 days ago

Kollam, Kerala, India beBeeContractor Remote Work Freelance Full time ₹ 9,00,000 - ₹ 12,00,000

As a contractor in the Client Service Operations team, you will play a pivotal role in ensuring seamless execution and management of ongoing projects.

This position requires proficiency in both Japanese and English to handle client interactions and internal communications effectively.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management.

Responsibilities:

  • Support account managers in managing ongoing projects.
  • Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.

Qualifications:

  • N1/N2 level Japanese certification reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role preferably in sales or client services; experience in life sciences is a plus.
  • Advanced skills in MS Office especially in Word and Excel.
  • Strong communication and organizational abilities ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs maintaining effectiveness in dynamic environments.

Key attributes of this role include proactive problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently as well as collaboratively with a team.

The ideal candidate will have a strong background in client-facing roles, preferably in sales or client services, and possess excellent communication and interpersonal skills.

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