Client Operations Specialist

6 hours ago

Kollam, Kerala, India beBeeClient Remote Work Freelance Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Client Operations Specialist

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You will join us as a contractor in the service operations team.

As a contractor, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting account managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both business Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management. Your ability to understand customer needs and provide tailored service options will make a significant impact in a dynamic and rewarding environment.

Key Responsibilities:

  • Support account managers in managing ongoing projects.
  • Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.

Required Skills and Qualifications:

  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in life sciences is a plus.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

Benefits:

This role offers a dynamic and rewarding work environment where you can make a significant impact. You will have the opportunity to work with a talented team and develop your skills in a fast-paced industry.

Other Information:

Travel to our office may be required based on business needs or for company/team events. We offer a remote-first organization with an accelerate from anywhere culture.

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