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Support Operations Director

2 weeks ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Application Support Manager

The ideal candidate will be responsible for managing daily support operations and maintaining service quality.

Key Responsibilities:
  • Manage coverage, availability, and capability of resources.
  • Oversee performance of the support team and monitor ticket resolution timelines.
  • Collaborate with other support/dev teams to resolve recurring issues.
  • Monitor KPIs and prepare regular support performance reports.

Additionally, the candidate must identify and document risks, assumptions, and dependencies.

Key Requirements Include:

  • Proven experience in technical application maintenance and production support leadership roles.
  • Strong understanding of RAID management and issue escalation handling.
  • Strong leadership, problem-solving, and communication skills.
  • Familiarity with support tools such as Jira and Service Now.
  • Ability to work effectively under pressure in a fast-paced environment.