
Business Growth Manager
4 days ago
This is a proactive business role that involves managing customer interactions, encouraging subscription purchases and resolving outstanding overages. The ideal candidate will be highly motivated and have excellent communication skills to drive sales and customer satisfaction.
Responsibilities:- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
- Process orders promptly after the customer reaches out and sends purchase confirmation.
- Coordinate account suspensions for non-response as needed ensuring proper documentation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on conversion rates from trials to purchases accounts suspended due to non-response and other key metrics.
The successful candidate will have advanced knowledge of Microsoft Excel basic knowledge of Microsoft Word analytical skills problem-solving ability experience in customer service and proficiency with CRM systems like Salesforce.
Our Company ValuesOur company values diversity integrity and creativity fostering a flexible work environment and respecting people of all backgrounds. Our team is passionate about excellence using cutting-edge technologies to stay ahead of the curve.
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