**Process Improvement Specialist**

9 hours ago

Bengaluru, Karnataka, India beBeeStrategic Full time ₹ 1,04,000 - ₹ 1,30,878
Operations Manager Role

Job Description:

As an Operations Manager, you will be responsible for leading specialized customer service and operations functional teams within the Operations area. Your primary focus will be on managing complex and risk-inherent functional areas, developing strategies to improve staffing processes, and ensuring that specialized functions meet regulatory guidelines in support of risk management and compliance.

Key Responsibilities:

  • Lead and develop one or more specialized customer service and operations functional teams within the Operations area with complex and risk-inherent functional areas.
  • Develop strategies to improve staffing processes and ensure that specialized functions meet regulatory guidelines in support of risk management and compliance.
  • Engage stakeholders and internal partners associated with the Operations area.
  • Work independently on moderately complex issues and projects.
  • Identify opportunities for process improvement and risk control development, and escalate issues to more experienced management.
  • Provide training, performance evaluation, and coaching of less experienced team members.
  • Make decisions and resolve issues regarding resources, objectives, and operations of functional areas and teams to meet business objectives.
  • Interpret and develop policies and procedures for operational functions with low to moderate complexity within the scope of responsibility.
  • Collaborate and influence all levels of professionals, including more experienced managers.
  • Lead teams to achieve objectives.
  • Manage the allocation of people and financial resources for Operations.
  • Mentor and guide talent development of direct reports and assist in hiring talent.

Required Skills and Qualifications:

The ideal candidate should possess the following skills and qualifications:

  • 4+ years of Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • 2+ years of leadership experience.

International Requirements:

For international roles, we require:

  • Experience in Operations, or equivalent demonstrated through work experience, training, military experience, or education.
  • Leadership experience.

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