Senior Workforce Management Scheduler

5 days ago


Mumbai, Maharashtra, India Etraveli Group Full time

About the Role:

Etraveli Group is the world-leading provider of tech solutions and fulfillment capabilities for online flight sales. We strive to simplify complexity by connecting millions of flights and travelers globally.

As a Senior Workforce Management Scheduler, you will play a critical role in our operations team, responsible for reviewing forecasts and publishing scheduling-related activities end-to-end.

Schedule Efficiency and Timeliness:

  • Review and analyze scheduling data to optimize efficiency
  • Ensure timely publication of schedules to minimize disruptions

Collaboration and Analytics:

  • Coordinate with operations to ensure seamless leave planning and scheduling
  • Analyze data to identify trends and opportunities for improvement

Requirements:

  • Minimum 3 years of experience in WFM
  • Minimum 1.5 years as a scheduler
  • Experience with Genesys Purecloud scheduling software
  • Strong analytical and communication skills

What We Offer:

  • A dynamic and global work environment
  • Opportunities for growth and professional development
  • A competitive compensation package


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