Senior Workforce Management Scheduler
3 weeks ago
About the Role:
Etraveli Group is the world-leading provider of tech solutions and fulfillment capabilities for online flight sales. We strive to simplify complexity by connecting millions of flights and travelers globally.
As a Senior Workforce Management Scheduler, you will play a critical role in our operations team, responsible for reviewing forecasts and publishing scheduling-related activities end-to-end.
Schedule Efficiency and Timeliness:
- Review and analyze scheduling data to optimize efficiency
- Ensure timely publication of schedules to minimize disruptions
Collaboration and Analytics:
- Coordinate with operations to ensure seamless leave planning and scheduling
- Analyze data to identify trends and opportunities for improvement
Requirements:
- Minimum 3 years of experience in WFM
- Minimum 1.5 years as a scheduler
- Experience with Genesys Purecloud scheduling software
- Strong analytical and communication skills
What We Offer:
- A dynamic and global work environment
- Opportunities for growth and professional development
- A competitive compensation package
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