Senior Workforce Management Analyst

1 week ago


Mumbai, Maharashtra, India Etraveli Group Full time

About the Role:

Etraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. As a Senior Workforce Management Analyst, you will play a crucial role in solving complexity by connecting millions of flights and travelers across the globe.

Key Responsibilities:

  • Review forecasts and publish scheduling related activities end to end.
  • Improve scheduling efficiency and timeliness of schedule release.
  • Coordinate with Operations on leave planner and scheduling inputs.
  • Analyze data and generate suitable work patterns and shift activities.
  • Generate schedules and track scheduling efficiency.

Requirements:

  • Minimum 3 years of experience in WFM.
  • Minimum 1.5 years as a scheduler.
  • Experience of scheduling on Genesys Purecloud.
  • Good business acumen and analytical interpretation of data.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills to facilitate cross-geographic interaction.
  • Proficient in using MS Office applications and Google Sheets.

About Etraveli Group:

Etraveli Group has over 2500 passionate professionals and major offices in Sweden, Canada, Greece, India, Poland, and Uruguay. We strive to make the world smaller for our customers and bigger for our people.



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