Senior Workforce Management Analyst

4 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time

About the Role:

Etraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. As a Senior Workforce Management Analyst, you will play a crucial role in solving complexity by connecting millions of flights and travelers across the globe.

Key Responsibilities:

  • Review forecasts and publish scheduling related activities end to end.
  • Improve scheduling efficiency and timeliness of schedule release.
  • Coordinate with Operations on leave planner and scheduling inputs.
  • Analyze data and generate suitable work patterns and shift activities.
  • Generate schedules and track scheduling efficiency.

Requirements:

  • Minimum 3 years of experience in WFM.
  • Minimum 1.5 years as a scheduler.
  • Experience of scheduling on Genesys Purecloud.
  • Good business acumen and analytical interpretation of data.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills to facilitate cross-geographic interaction.
  • Proficient in using MS Office applications and Google Sheets.

About Etraveli Group:

Etraveli Group has over 2500 passionate professionals and major offices in Sweden, Canada, Greece, India, Poland, and Uruguay. We strive to make the world smaller for our customers and bigger for our people.



  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    About the Role:We are looking for a highly skilled and experienced Workforce Management professional to lead our team at Lumina Datamatics. The successful candidate will have a strong background in senior leadership roles, with a minimum of 5 years of experience in Workforce Management and a total of 10+ years of experience in the field.Key...


  • Mumbai, Maharashtra, India merv placement pvt ltd Full time

    About the Role:Merv Placement Private Limited is seeking a skilled Workforce Management Analyst to join our team.The ideal candidate will have expertise in forecasting, staffing, and scheduling, as well as the ability to make real-time adjustments when unexpected changes occur.Key Responsibilities:Develop and implement effective workforce management...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:We are seeking a highly experienced Workforce Management Leader to join our team at Lumina Datamatics. The ideal candidate will have a minimum of 5 years of experience in senior leadership roles in Workforce Management, with a total experience of at least 10 years in the field.The successful candidate will be responsible for leading and...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be instrumental in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications:Graduate degree in a relevant...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:As a senior leader in Workforce Management, you will be responsible for leading and managing a team of Workforce Managers and resources. Your primary goal will be to drive the overall direction and performance of the teams, ensuring seamless workflow and effective delegation of workload.Qualifications:A graduate degree in a relevant...


  • Mumbai, Maharashtra, India merv placement pvt ltd Full time

    Job Title: Workforce Management AnalystJob Summary:Merv Placement Pvt Ltd is seeking a Workforce Management Analyst to join our team. The successful candidate will be responsible for optimizing workforce planning, forecasting, and scheduling to ensure efficient service delivery.Key Responsibilities:Create accurate workforce forecasts to meet business...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    About the Role:We are seeking a seasoned Workforce Management professional to lead our team in Mumbai. Ideal candidate should have at least 5 years of experience in senior leadership roles, with a strong background in Workforce Management.Key Responsibilities:Lead and manage a team of Workforce Managers and resources to achieve business...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Leadership Roles:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be crucial in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications and Skills:Graduate degree in a...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Overview:Lumina Datamatics seeks a seasoned Strategic Workforce Management Professional to lead our Mumbai team. As a senior leader, you will be responsible for the overall direction and performance of the teams.Estimated Salary: ₹1,500,000 - ₹2,500,000 per annumJob Description:The ideal candidate will have at least 10 years of experience in Workforce...


  • Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.As a Scheduler (WFM), you will be...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    Workforce Management Manager RoleNCR Inc. is a Global BPO with multiple locations in Canada and abroad, offering internal and external growth opportunities as we continue to expand.The Workforce Management Manager will be responsible for developing and continuously improving an innovative, employee-centric WFM practice and managing all workforce management...


  • Mumbai, Maharashtra, India Etraveli AB Full time

    About Etraveli GroupEtraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. We strive to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.Our diverse team of over 2500 passionate professionals is what makes us the...


  • Mumbai, Maharashtra, India Ares Management Corporation Full time

    OverviewAres Management Corporation is a leading global alternative investment manager seeking an experienced Senior Financial Analyst to join its Corporate Accounting team. This role will play a critical part in ensuring the accuracy and efficiency of financial reporting processes.About YouWe are looking for a highly skilled Senior Financial Analyst who can...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    Workforce Management ManagerWe are a Global BPO with multiple locations in Canada and abroad, committed to providing internal and external growth opportunities as we continue to expand. NCR Inc. is proud to offer our Agents initial paid training, monthly coaching, performance management support, and ongoing learning and development opportunities. We value...


  • Mumbai, Maharashtra, India Brookfield Asset Management Full time

    Job SummaryThe Senior Analyst, Global Payroll role at Brookfield Asset Management drives the development and implementation of payroll systems to support the company's global workforce.Main ResponsibilitiesDesign and maintain payroll systems to ensure accuracy and compliance with global regulations.Collaborate with cross-functional teams to implement...


  • Mumbai, Maharashtra, India Etraveli Group Full time

    About the Role:Etraveli Group is the world-leading provider of tech solutions and fulfillment capabilities for online flight sales. We strive to simplify complexity by connecting millions of flights and travelers globally.As a Senior Workforce Management Scheduler, you will play a critical role in our operations team, responsible for reviewing forecasts and...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Workforce Management SpecialistAt Access Healthcare Services, we are seeking a highly skilled Workforce Management Specialist to join our team in Mumbai, India. As a key member of our workforce management team, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet organizational...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Workforce Management SpecialistAt Access Healthcare Services, we are seeking a skilled Workforce Management Specialist to join our team in Mumbai. As a Workforce Management Specialist, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet organizational goals.Key...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job Title: Workforce Management SpecialistAbout the Role:At Access Healthcare Services, we're seeking a skilled Workforce Management Specialist to join our team in Mumbai. As a key member of our workforce management team, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Workforce Management SpecialistAs a Workforce Management Specialist at Access Healthcare Services, you will play a critical role in ensuring that our team is equipped to meet our organizational goals. Your expertise in monitoring workforce performance, predicting staffing needs, and scheduling will be essential in driving operational efficiency and...