Workforce Management Specialist
1 week ago
Workforce Management Specialist
At Access Healthcare Services, we are seeking a skilled Workforce Management Specialist to join our team in Mumbai. As a Workforce Management Specialist, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet organizational goals.
Key Responsibilities:
- Forecast demand and schedule staff to optimize workforce productivity and efficiency.
- Monitor workforce performance in real-time to ensure adherence to schedules and manage any deviations.
- Analyze historical data and trends to forecast staffing needs and requirements.
- Develop and maintain forecasting models to predict call volumes, customer interactions, and other relevant metrics.
- Generate and analyze reports on workforce performance, attendance, and adherence to schedules.
- Continuously evaluate and improve WFM processes and practices.
Requirements:
- Excellent communication and people skills.
- Available to work at office in US Shift (06:30 PM to 03:30 AM IST).
- Knowledge of labor laws and regulations pertaining to workforce management.
- Strong analytical skills with proficiency in forecasting and scheduling software (e.g., NICE, Verint, or similar).
Qualifications:
- Minimum four years of work experience in a call center or customer service environment.
- Proven experience of a minimum of five years in workforce management or a related role is desired.
- Any bachelor's degree with relevant certifications (e.g., CWFM, CCFP) is preferred.
-
Workforce Management Specialist
2 weeks ago
Mumbai, Maharashtra, India Access Healthcare Services Full timeWorkforce Management SpecialistAs a Workforce Management Specialist at Access Healthcare Services, you will play a critical role in ensuring that our team is equipped to meet our organizational goals. Your expertise in monitoring workforce performance, predicting staffing needs, and scheduling will be essential in driving operational efficiency and...
-
Workforce Management Specialist
2 weeks ago
Mumbai, Maharashtra, India Access Healthcare Services Full timeAt Access Healthcare Services, we are seeking a skilled Workforce Management Specialist to join our team in Mumbai, India. As a Workforce Management Specialist, you will play a critical role in ensuring that we have the right staff with the right skills available at the right time to meet our organizational goals.Key ResponsibilitiesForecast demand and...
-
Workforce Management Specialist
2 days ago
Mumbai, Maharashtra, India Access Healthcare Services Full timeJob Title: Workforce Management SpecialistAbout the Role:At Access Healthcare Services, we're seeking a skilled Workforce Management Specialist to join our team in Mumbai. As a key member of our workforce management team, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet...
-
Workforce Management Specialist
2 weeks ago
Mumbai, Maharashtra, India NCRI Inc. Full time**Job Title:** Workforce Management Specialist**Job Summary:** We are seeking a highly skilled Workforce Management Specialist to join our team at NCR Inc. in India. The successful candidate will be responsible for developing and continuously improving an innovative, employee-centric WFM practice and managing all workforce management activities and tasks in...
-
Workforce Management Specialist
6 days ago
Mumbai, Maharashtra, India merv placement pvt ltd Full timeAbout the Role:Merv Placement Private Limited is seeking a skilled Workforce Management Analyst to join our team.The ideal candidate will have expertise in forecasting, staffing, and scheduling, as well as the ability to make real-time adjustments when unexpected changes occur.Key Responsibilities:Develop and implement effective workforce management...
-
Workforce Management Leader
2 weeks ago
Mumbai, Maharashtra, India Lumina Datamatics Full timeKey Responsibilities:We are seeking a highly experienced Workforce Management Leader to join our team at Lumina Datamatics. The ideal candidate will have a minimum of 5 years of experience in senior leadership roles in Workforce Management, with a total experience of at least 10 years in the field.The successful candidate will be responsible for leading and...
-
Workforce Management Director
2 days ago
Mumbai, Maharashtra, India NCRI Inc. Full timeJob Title: Workforce Management ManagerDescription:The Workforce Management Manager at NCR Inc. is responsible for developing and improving an innovative, employee-centric WFM practice. The role involves managing all workforce management activities and tasks in our contact centers, strategically allocating resources, tracking attendance, and reporting to...
-
Workforce Management Director
5 days ago
Mumbai, Maharashtra, India NCRI Inc. Full timeAbout the JobNCR Inc. is seeking a highly skilled Workforce Management Manager to join our team. The ideal candidate will have a deep understanding of WFM principles and be able to develop and improve our WFM practice.Key ResponsibilitiesWFM Practice Development: Develop and continuously improve an innovative, employee-centric WFM practice.Workforce...
-
Workforce Management Director
2 weeks ago
Mumbai, Maharashtra, India Lumina Datamatics Full timeKey Leadership Roles:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be crucial in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications and Skills:Graduate degree in a...
-
Workforce Management Director
2 weeks ago
Mumbai, Maharashtra, India Lumina Datamatics Full timeKey Responsibilities:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be crucial in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications:We seek a graduate degree holder with...
-
Deputy Manager
1 week ago
Mumbai, Maharashtra, India WNS Global Services Full timeJob SummaryAs a Deputy Manager at WNS Global Services, you will play a key role in optimizing workforce management processes to drive business growth and efficiency. The ideal candidate will have a strong understanding of capacity planning, forecasting, and scheduling, with the ability to analyze complex data and make informed recommendations.Key...
-
Workforce Management Director
1 week ago
Mumbai, Maharashtra, India NCRI Inc. Full timeWorkforce Management Manager RoleNCR Inc. is a Global BPO with multiple locations in Canada and abroad, offering internal and external growth opportunities as we continue to expand.The Workforce Management Manager will be responsible for developing and continuously improving an innovative, employee-centric WFM practice and managing all workforce management...
-
Workforce Management Director
2 weeks ago
Mumbai, Maharashtra, India NCRI Inc. Full timeWorkforce Management ManagerWe are a Global BPO with multiple locations in Canada and abroad, committed to providing internal and external growth opportunities as we continue to expand. NCR Inc. is proud to offer our Agents initial paid training, monthly coaching, performance management support, and ongoing learning and development opportunities. We value...
-
Senior Workforce Management Professional
23 hours ago
Mumbai, Maharashtra, India Lumina Datamatics Full timeAbout the Role:We are looking for a highly skilled and experienced Workforce Management professional to lead our team at Lumina Datamatics. The successful candidate will have a strong background in senior leadership roles, with a minimum of 5 years of experience in Workforce Management and a total of 10+ years of experience in the field.Key...
-
Workforce Planning Manager
2 weeks ago
Mumbai, Maharashtra, India Vitasta Consulting Pvt Ltd Full timeJob DescriptionVitasta Consulting Pvt Ltd is seeking a highly skilled and experienced Workforce Planning Manager to join our team.Key Responsibilities:Develop and implement effective recruitment strategies to drive front-line hiring in the Mumbai region.Collaborate with stakeholders to create annual, quarterly, and monthly recruitment plans.Identify and...
-
Workforce Management Director
2 weeks ago
Navi Mumbai, Maharashtra, India QualityKiosk Technologies Pvt. Ltd. Full timeJob Title: Workforce Management DirectorAt QualityKiosk Technologies Pvt. Ltd., we are seeking a highly skilled Workforce Management Director to join our team. As a key member of our organization, you will be responsible for ensuring optimal allocation and utilization of resources to meet business objectives.Key Responsibilities:Financial Management: Ensure...
-
Workforce Management Senior Leader
2 weeks ago
Mumbai, Maharashtra, India Lumina Datamatics Full timeKey Responsibilities:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be instrumental in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications:Graduate degree in a relevant...
-
Workforce Management Senior Leader
1 week ago
Mumbai, Maharashtra, India Lumina Datamatics Full timeKey Responsibilities:As a senior leader in Workforce Management, you will be responsible for leading and managing a team of Workforce Managers and resources. Your primary goal will be to drive the overall direction and performance of the teams, ensuring seamless workflow and effective delegation of workload.Qualifications:A graduate degree in a relevant...
-
Strategic Workforce Planning Manager
2 weeks ago
Mumbai, Maharashtra, India Mahindra Rise Full timeJob Summary:Mahindra & Mahindra Ltd is seeking a highly skilled Strategic Workforce Planning Manager to drive business growth through effective talent management. The ideal candidate will have a strong background in human resources and a proven track record of developing and implementing strategic workforce plans.Key Responsibilities:Develop and implement...
-
Workforce Planning Manager
2 weeks ago
Mumbai, Maharashtra, India Vitasta Consulting Pvt Ltd Full timeJob DescriptionVitasta Consulting Pvt Ltd is seeking a highly skilled and experienced Workforce Planning Manager to join our team. The successful candidate will be responsible for leading the recruitment efforts for the Mumbai region, driving large teams to achieve front-line hiring goals, and executing corporate strategic interventions on recruitment.Key...