Workforce Management Scheduler
2 weeks ago
Etraveli Group is a leading company in tech solutions and fulfillment capabilities for online sales of flights. Our goal is to solve complexity by connecting millions of flights and travelers worldwide, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve flights. Our company has established partnerships with companies like Skyscanner, Google Flights, and TUI.
Our diverse team of over 2500 professionals is what makes us the industry's tech wonder and the best in the world at what we do. We strive to make the world smaller for our customers and bigger for our people. Major offices are located in Sweden, Canada, Greece, India, Poland, and Uruguay.
Responsibilities:
- Review forecasts and publish & manage all scheduling related activities end to end.
- Ensure scheduling efficiency, timeliness of Schedule release, and coordination with Operations of leave planner and scheduling inputs.
- Conduct analytics and data mining, generate the best suitable work patterns and shift activities, and generate schedules and track scheduling efficiency.
Requirements:
- Minimum 3 years of experience in WFM, with a minimum of years as a scheduler.
- Experience of scheduling on Genesys Purecloud, good business acumen, and analytical interpretation of data.
- Excellent written and verbal communication skills, strong interpersonal skills for cross-geographic interaction, and proficiency in using MS Office applications (MS-word, Excel) & Google Sheets.
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Workforce Management Scheduler
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Mumbai, Maharashtra, India Etraveli AB Full timeEtraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.As a Scheduler (WFM), you will be...
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Workforce Management Scheduler
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Mumbai, Maharashtra, India Etraveli AB Full timeEtraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. Our team strives to make the world smaller for our customers and bigger for our people. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has established strategic...
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