Workforce Management Specialist

20 hours ago


Mumbai, Maharashtra, India Etraveli Group Full time

Etraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. Our goal is to simplify complexity by connecting millions of flights and travelers across the globe, from search and selection to trip planning and beyond.

We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

As a Workforce Management Specialist, you will play a crucial role in reviewing forecasts, publishing and managing all scheduling related activities end to end, ensuring efficient use of resources and consistent achievement of service level.

Duties include:

  • Reviewing forecasts and generating schedules that have been released in the most cost-effective way
  • Ensuring all exceptions and future changes are logged in the Work Force Management tool in a timely fashion
  • Maintaining agent and campaign annual leave and updating the WFM system with regular audits
  • Tracking Training batches and learning curve for New Hires including proficiencies

Requirements include:

  • Minimum 3 years of experience in Workforce Management
  • Minimum 1.5 years as a scheduler
  • Experience of scheduling on Genesys Purecloud
  • Possesses good business acumen and analytical interpretation of data
  • Excellent written and verbal communication skills
  • Strong interpersonal skills to facilitate cross-geographic interaction

Our team of passionate professionals makes us the industry's tech wonder and the best in the world at what we do. Major offices are located in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay.

Estimated salary range: $60,000 - $80,000 per annum. We strive to make the world smaller for our customers and bigger for our people.



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