Workforce Management Scheduler

1 week ago


Mumbai, Maharashtra, India Etraveli AB Full time

Etraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. Our team strives to make the world smaller for our customers and bigger for our people. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Our diverse team of over 2500 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Major offices are located in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay.

Key Responsibilities:

Review forecasts and publish scheduling related activities end to end. Ensure scheduling efficiency, timeliness of schedule release, and coordination with Operations of leave planner and scheduling inputs. Generate the best suitable work patterns and shift activities, and track scheduling efficiency.

Requirements:

Minimum 3 years of experience in WFM, minimum years as a scheduler, and experience of scheduling on Genesys Purecloud. Possess good business acumen, analytical interpretation of data, and excellent written and verbal communication skills. Strong interpersonal skills to facilitate cross-geographic interaction and proficiency in using MS Office applications (MS-word, Excel) & Google Sheets.

Maximize efficient utilization of resources for schedules that have been released in the most cost-effective way, holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver requirements consistently. Ensure all exceptions and future changes are logged in the Work Force Management tool in a timely fashion, if possible before the event and appropriate adjustments are made to ensure minimum impact on consistent delivery of service level.

Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner. Track Training batches and learning curve for New Hires including proficiencies. WFM schedule optimization, maintain agent & campaign annual leave and update the WFM system with regular audits, ensuring that leave is spread suitable across the year. Regular Schedule Adherence reporting for Operations. Work in close conjunction with RTAs to ensure agent adherence & productivity is controlled & action is taken where appropriate. Monitor all non-call handling activities to ensure efficient use of resources and consistent achievement of service level across all activities.



  • Mumbai, Maharashtra, India Etraveli AB Full time

    Etraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.As a Scheduler (WFM), you will be...


  • Mumbai, Maharashtra, India Etraveli Group Full time

    About the Role:Etraveli Group is the world-leading provider of tech solutions and fulfillment capabilities for online flight sales. We strive to simplify complexity by connecting millions of flights and travelers globally.As a Senior Workforce Management Scheduler, you will play a critical role in our operations team, responsible for reviewing forecasts and...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Workforce Management SpecialistAs a Workforce Management Specialist at Access Healthcare Services, you will play a critical role in ensuring that our team is equipped to meet our organizational goals. Your expertise in monitoring workforce performance, predicting staffing needs, and scheduling will be essential in driving operational efficiency and...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Workforce Management SpecialistAt Access Healthcare Services, we are seeking a skilled Workforce Management Specialist to join our team in Mumbai. As a Workforce Management Specialist, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet organizational goals.Key...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job Title: Workforce Management SpecialistAbout the Role:At Access Healthcare Services, we're seeking a skilled Workforce Management Specialist to join our team in Mumbai. As a key member of our workforce management team, you will be responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    At Access Healthcare Services, we are seeking a skilled Workforce Management Specialist to join our team in Mumbai, India. As a Workforce Management Specialist, you will play a critical role in ensuring that we have the right staff with the right skills available at the right time to meet our organizational goals.Key ResponsibilitiesForecast demand and...


  • Mumbai, Maharashtra, India merv placement pvt ltd Full time

    About the Role:Merv Placement Private Limited is seeking a skilled Workforce Management Analyst to join our team.The ideal candidate will have expertise in forecasting, staffing, and scheduling, as well as the ability to make real-time adjustments when unexpected changes occur.Key Responsibilities:Develop and implement effective workforce management...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    **Job Title:** Workforce Management Specialist**Job Summary:** We are seeking a highly skilled Workforce Management Specialist to join our team at NCR Inc. in India. The successful candidate will be responsible for developing and continuously improving an innovative, employee-centric WFM practice and managing all workforce management activities and tasks in...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    Workforce Management Manager RoleNCR Inc. is a Global BPO with multiple locations in Canada and abroad, offering internal and external growth opportunities as we continue to expand.The Workforce Management Manager will be responsible for developing and continuously improving an innovative, employee-centric WFM practice and managing all workforce management...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:We are seeking a highly experienced Workforce Management Leader to join our team at Lumina Datamatics. The ideal candidate will have a minimum of 5 years of experience in senior leadership roles in Workforce Management, with a total experience of at least 10 years in the field.The successful candidate will be responsible for leading and...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    Job Title: Workforce Management ManagerDescription:The Workforce Management Manager at NCR Inc. is responsible for developing and improving an innovative, employee-centric WFM practice. The role involves managing all workforce management activities and tasks in our contact centers, strategically allocating resources, tracking attendance, and reporting to...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    Workforce Management ManagerWe are a Global BPO with multiple locations in Canada and abroad, committed to providing internal and external growth opportunities as we continue to expand. NCR Inc. is proud to offer our Agents initial paid training, monthly coaching, performance management support, and ongoing learning and development opportunities. We value...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be instrumental in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications:Graduate degree in a relevant...


  • Mumbai, Maharashtra, India NCRI Inc. Full time

    About the JobNCR Inc. is seeking a highly skilled Workforce Management Manager to join our team. The ideal candidate will have a deep understanding of WFM principles and be able to develop and improve our WFM practice.Key ResponsibilitiesWFM Practice Development: Develop and continuously improve an innovative, employee-centric WFM practice.Workforce...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:As a senior leader in Workforce Management, you will be responsible for leading and managing a team of Workforce Managers and resources. Your primary goal will be to drive the overall direction and performance of the teams, ensuring seamless workflow and effective delegation of workload.Qualifications:A graduate degree in a relevant...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Leadership Roles:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be crucial in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications and Skills:Graduate degree in a...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    Key Responsibilities:As a seasoned Workforce Management professional, you will lead and manage a team of Workforce Managers and resources, driving overall direction and performance. Your expertise will be crucial in communicating with senior-level contacts, winning new deals, and growing existing business.Qualifications:We seek a graduate degree holder with...

  • Deputy Manager

    1 week ago


    Mumbai, Maharashtra, India WNS Global Services Full time

    Job SummaryAs a Deputy Manager at WNS Global Services, you will play a key role in optimizing workforce management processes to drive business growth and efficiency. The ideal candidate will have a strong understanding of capacity planning, forecasting, and scheduling, with the ability to analyze complex data and make informed recommendations.Key...


  • Mumbai, Maharashtra, India Lumina Datamatics Full time

    About the Role:We are looking for a highly skilled and experienced Workforce Management professional to lead our team at Lumina Datamatics. The successful candidate will have a strong background in senior leadership roles, with a minimum of 5 years of experience in Workforce Management and a total of 10+ years of experience in the field.Key...


  • Mumbai, Maharashtra, India Vitasta Consulting Pvt Ltd Full time

    Job DescriptionVitasta Consulting Pvt Ltd is seeking a highly skilled and experienced Workforce Planning Manager to join our team.Key Responsibilities:Develop and implement effective recruitment strategies to drive front-line hiring in the Mumbai region.Collaborate with stakeholders to create annual, quarterly, and monthly recruitment plans.Identify and...