Healthcare Customer Service Team Lead

15 hours ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 22,00,000
About This Role
As a Bilingual Customer Service Team Lead in the US Healthcare Sector, you will oversee the day-to-day operations of the customer service team. Your primary responsibility will be to ensure high levels of customer satisfaction and support. This involves managing team performance, addressing customer inquiries, facilitating communication between customers and the company, and delivering exceptional customer service.

This is a full-time hybrid role that requires both direct customer interaction and team management duties. The ideal candidate will have strong leadership skills, excellent communication abilities, and proficiency in Spanish and English.

Key Responsibilities:
  • Manage team performance to achieve customer satisfaction goals
  • Address customer inquiries and resolve issues efficiently
  • Facilitate communication between customers and the company to ensure seamless delivery of services
  • Deliver exceptional customer service through effective teamwork and problem-solving

Qualifications:
  • Strong customer service skills with a focus on customer satisfaction
  • Excellent communication skills to effectively interact with customers and teams
  • Proficiency in Spanish and English for effective communication with diverse customer base
  • Previous experience in healthcare sector an advantage
  • Leadership and team management experience required

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