Customer Advocate

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
About the Role

We are seeking a skilled professional to fill a Customer Support Associate position. This role requires an individual who can provide exceptional customer service, solve problems, and thrive in a dynamic environment.

The success of our organization is heavily reliant on delivering a positive customer experience, making it essential for this candidate to understand and meet the expectations of our customers.

Responsibilities
  • Provide outstanding customer support through various channels including email, live chat, SMS, and phone.
  • Develop in-depth knowledge of our products and services to effectively assist customers and serve as a valuable resource for internal stakeholders.
  • Determine customer needs and process requests efficiently and accurately within defined service levels.
  • Foster strong relationships with customers through clear and transparent communication.
  • Collaborate with sales, underwriting, and development teams to resolve customer issues and improve overall customer satisfaction.
  • Achieve individual and team performance goals.
  • Identify areas for process improvement and work with management to implement solutions.
Qualifications
  • Minimum 1-2 years of experience in customer support, customer success, operations, or related field.
  • Experience in life insurance or a related industry is preferred but not required.
  • Bachelor's degree is highly valued.
  • Proficiency in Salesforce or equivalent support/help desk software.
  • Strong problem-solving skills and ability to think critically.
  • Excellent time management and prioritization skills.
  • Ability to adapt quickly to changes and priorities.
  • Excellent verbal and written communication skills.
  • Capacity to work independently and collaboratively as part of a team.

We are an equal opportunity employer dedicated to fostering diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the SF Fair Chance Ordinance, we consider employment for qualified applicants with arrest and conviction records.

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