
Senior Securities Operations Team Lead
3 days ago
Job Overview:
We are seeking an experienced Senior Manager to lead our team of specialists in transactional tasks, ensuring quality and compliance in securities operations.
This role involves providing support as the first point of contact for all delivery tasks and escalations, identifying opportunities for process improvement and risk control development, and ensuring the team consistently meets delivery expectations and resolves issues related to reporting, career path, and related activities for direct reports.
The ideal candidate will have 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of work experience, training, military experience, or education, and 1+ years of leadership experience. Desired qualifications include people management responsibilities, team leadership and oversight, performance management, workforce planning, operational excellence, communication and collaboration, compliance and risk management, and change management.
About the Role:
- Manage a team of analysts and specialists responsible for income collection and entitlement processing.
- Set clear performance expectations and provide regular feedback and coaching.
- Ensure team members understand their roles in the broader asset servicing lifecycle.
- Conduct performance reviews and development planning.
- Identify skill gaps and provide training or mentoring opportunities.
- Recognize and reward high performance while addressing underperformance constructively.
- Allocate resources effectively to meet operational demands and deadlines.
- Manage staffing levels, including hiring, onboarding, and succession planning.
- Foster a culture of accountability, accuracy, and continuous improvement.
- Encourage proactive issue resolution and escalation of risks or delays.
- Monitor KPIs and service level agreements to ensure team efficiency.
- Act as a liaison between the team and senior management, middle office, and client service teams.
- Facilitate regular team meetings and cross-functional collaboration.
- Promote transparency and open communication within the team.
- Ensure team adherence to internal controls, compliance policies, and regulatory requirements.
- Lead audits and reviews related to income servicing processes.
- Promote a strong risk culture and ethical standards.
- Guide the team through process changes, system upgrades, and organizational shifts.
- Champion automation and digital transformation initiatives.
- Manage resistance and build engagement during transitions.
What We Offer:
- Opportunities for professional growth and development
- A dynamic and collaborative work environment
- A competitive compensation package
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