Customer Support Representative

4 weeks ago


Bengaluru, Karnataka, India 2coms Full time
Job Overview

We are seeking a highly skilled and experienced Customer Support Representative to join our team in Bangalore. As a Customer Support Representative, you will be responsible for providing excellent customer service to our clients across the globe.

About The Role

This is an exciting opportunity to work with a top leading MNC in Bangalore, where you will be part of a dynamic team that delivers high-quality services to our clients. You will be working in a rotational shift or night shift environment, which requires flexibility and adaptability.

Key Responsibilities
  • Provide exceptional customer service to clients through phone calls, emails, and other communication channels.
  • Demonstrate excellent communication skills, both written and verbal.
  • Work effectively in a team environment to achieve set goals and objectives.
  • Handle customer complaints and issues in a professional and timely manner.
Requirements

To be successful in this role, you will need:

  • Excellent English communication skills.
  • Good knowledge of customer handling principles and practices.
  • Ability to work in a rotational shift or night shift environment.
  • A strong desire to learn and grow with our company.
Eligibility

Candidates must meet the following eligibility criteria:

  • Graduate or undergraduate degree from a recognized institution.
  • Minimum 6 months of experience in customer support or related fields.
  • Fluency in English language.
Salary and Benefits

The salary range for this role is ₹40,000 to ₹60,000 per month (CTC), depending on your last CTC and experience. In addition to your basic pay, you will also receive other benefits such as PF, ESI, and laptop provision.

What We Offer

We offer a range of benefits to our employees, including:

  • Laptop and other assets provided by the company.
  • PF, ESI, and other facilities.
  • Both-way cab facility.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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