
Order Coordination Expert
16 hours ago
The primary function of this role is to oversee the entire order management process, ensuring seamless coordination between sales, operations, marketing, and credit teams.
Key Responsibilities:
- Process purchase orders from customers via Salesforce and SAP systems.
- Retrieve orders from partner portals and process them into SAP.
- Verify pricing against customer contracts or approved discount matrices.
- Determine product availability and coordinate with purchasing departments to resolve any supply chain issues.
- Exercise discretion when allocating products in situations where supply is low.
- Provide inside sales support by interfacing with various departments, including customer master data, credit, purchasing, logistics, and sales.
- Efficiently process customer returns and credit note requests.
- Respond to customer inquiries regarding order status, product availability, and lead times.
- Troubleshoot customer issues in a timely manner.
- Bachelor's degree in Business
- Minimum 4 years of experience in account management and customer service within a high-tech environment
- Basic accounting knowledge and understanding of international trade principles
This Order Management Specialist position offers an exciting opportunity to work in a global shared services center. The successful candidate will collaborate closely with cross-functional teams to deliver exceptional service to internal and external customers.
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