AR Call Center Representative

17 hours ago

Thoothukudi, Tamil Nadu, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: AR Call Center Representative

This position is responsible for delivering exceptional customer service and support via phone calls. The ideal candidate should possess strong communication skills, a neutral accent, and a good understanding of US culture.

Key Responsibilities:
  • Provide customer service support and resolve inquiries, requests, and complaints primarily over the telephone.
  • Assess and resolve customer queries in a timely and professional manner.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key performance targets and ensure efficiency measures are met in accordance with performance targets and process guidelines.
Requirements:
  • Strong verbal and written communication skills.
  • Neutral accent and good adoption to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Professional, courteous, friendly, and empathetic attitude.
  • Active listening skills and ability to multi task.
  • Good data entry & typing skills.

Role: Voice / Blended - Other

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

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