Senior Contact Center Solutions Architect

5 days ago

Thoothukudi, Tamil Nadu, India beBeeCisco Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About our team: We deliver digital engineering and technology services to leading companies worldwide. Our approach focuses on execution and innovation to drive business results.

Job Title : Cisco UCCE CVP Engineer

Key Responsibilities:

We are seeking a highly skilled engineer to design, implement and maintain complex contact center solutions using Cisco UCCE and CVP platforms.

  • Design Architecture: Analyze business requirements and create robust architectures that support scalable, resilient and high-performing contact center solutions.
  • Implementation Configuration: Lead or participate in the installation, configuration and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse and supporting applications.
  • System Integration: Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording, analytics and other enterprise solutions.
  • Scripting Application Development: Develop, update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service and intelligent call distribution.
  • Support Troubleshooting: Provide tier-3 support for complex issues, investigate root causes and resolve incidents involving UCCE, CVP and related technologies.
Required Skills and Qualifications:

We are looking for candidates with strong technical skills and experience in designing, implementing and maintaining complex contact center solutions using Cisco UCCE and CVP platforms.

  • Mandatory Skills:
    • Azure Infra Services
    • UCCX
    • AWS Infra Services
    • Cisco Webex
    • Cisco Ipcc
    • NICE Contact Center
    • CUCM
  • Good to Have Skills:
    • Azure Infra Services
    • Cisco Webex
    • CUCM
Benefits:

This role offers excellent opportunities for growth and development in a dynamic and innovative company.

Others:

We value creativity, collaboration and innovation in all aspects of our work. If you have a passion for delivering exceptional results and making a real difference, we want to hear from you.

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