Contact Center Solution Designer

4 days ago


Thoothukudi, Tamil Nadu, India beBeeArchitecture Full time ₹ 20,00,000 - ₹ 35,00,000

Job Title: Amazon Connect Architect

Job Summary:

As a skilled architect, you will design and implement scalable contact center solutions using Amazon Connect.

Responsibilities:

  • Design and implement scalable contact center solutions using Amazon Connect.
  • Integrate Amazon Connect with AWS services (Lambda, Lex, S3, DynamoDB, Kinesis) and external systems (CRM, ticketing, analytics).
  • Provide best practices for architecture, security, and cost optimization.
  • Build and enhance call flows, IVR, and omnichannel solutions (voice, chat, messaging).
  • Develop AWS Lambda functions, APIs, and automation scripts to support integrations.
  • Customize dashboards and reporting for actionable customer insights.
  • Lead delivery of Amazon Connect implementations for clients, ensuring alignment with business needs.
  • Collaborate with client stakeholders to gather requirements and propose solutions.
  • Support legacy contact center migration to Amazon Connect.

Requirements:

  • Expertise in designing and implementing scalable contact center solutions.
  • Strong knowledge of Amazon Connect, AWS services, and external systems.
  • Ability to provide best practices for architecture, security, and cost optimization.
  • Proficiency in building and enhancing call flows, IVR, and omnichannel solutions.
  • Experience in developing AWS Lambda functions, APIs, and automation scripts.
  • Ability to customize dashboards and reporting for actionable customer insights.
  • Strong leadership and collaboration skills.

Benefits:

  • Opportunity to work with cutting-edge technology and innovative projects.
  • Chance to collaborate with experienced professionals and build a network of peers.
  • Professional growth and development opportunities.


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