Senior Content Operations Program Lead
5 days ago
Job Summary
We are seeking a skilled Content Operations Manager, User Education to lead our content operations programs and drive automation efforts.
About the Role:
- This is an exciting opportunity to oversee content operations programs and collaborate with cross-functional teams to measure, track, and report content quality metrics.
- The ideal candidate will have 7 years of experience in program management and be able to influence roadmaps for content operations.
- We are looking for someone who can build partnerships with Platform and Content Operations teams to optimize intake, resource allocation, and quality management.
Responsibilities:
- Lead content operations programs to measure, track, and report content quality metrics.
- Drive automation efforts by collaborating with platform and tooling teams.
- Provide insights and reports to leadership, influencing quarterly and annual planning and business reviews.
- Build partnerships with Platform and Content Operations teams.
- Ensure milestones and deadlines are met by managing communications with stakeholders.
Requirements:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in program management.
- Preferred: 10 years of experience in program management and experience with global content structuring.
- Experience in stakeholder management, translating content insights for non-editorial audiences, and executive communications.
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