Sr. Operations Program Manager, Prime Video Trust
3 days ago
DESCRIPTION Prime Video is changing the way people watch movies and TV shows with millions of titles available on-demand on Kindle Fire TV mobile devices game consoles Internet-connected TVs and Blu-ray players Are you excited about launching content on Prime Video and holding key impact on helping our business scale We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust Safety team and lead our Global Operations team Prime Video Trust Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children This Sr Program Manager Prime Video Trust Safety role will lead Trust Safety T S programs Global content compliance regulatory compliance customer experience programs maturity ratings and critical T S initiatives The Sr Program Manager will work closely with their cross-functional counterparts in operations engineering product management legal PR content operations and executive teams to scale operations effectively and think big on improving the customer experience A successful candidate will thrive in a fast-paced ambiguous and dynamic business environment leveraging analytical expertise and resourcefulness to autonomously deliver successful results Key job responsibilities - Supports and devises operational and business goals for the function that focuses on end-customer impact productivity accuracy and quality - Assists in establishing measurement reporting and process excellence indicators for effective accomplishment of goals in core processes - Collaborates with cross-functional teams to develop and execute comprehensive T S strategies that protect the service users and brand reputation - Thinks long-term and establishes scalable modular processes for easy adaptation to business scope changes Assist in managing complex problems decisions and escalations Mitigates long-term risks Finds a path forward in difficult situations Makes trade-offs short vs long-term needs - Assists in defining operational requirements to support business launches and managing implementation through partnership with teams across operations engineering product management content acquisition legal PR marketing merchandising design and customer service - Stays informed about relevant laws regulations and industry standards to ensure that the organization remains compliant with applicable requirements Work closely with legal and compliance teams to address any compliance-related risks - Prepares regular reports on content policy initiatives including key risk indicators risk trends and mitigation progress - Continuously assesses and enhances the T S risk management framework and processes to adapt to evolving business needs and industry best practices BASIC QUALIFICATIONS - 8 years of program or project management experience at a large global company - Experience developing and implementing of standards policies and programs or equivalent - Experience owning program strategy end to end delivery and communicating results to senior leadership - 5 years of experience working engaging and influencing leadership and key stakeholders cross-functionally in various geographical regions and internationally - Bachelor
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Bengaluru, Karnataka, India Prime Video & Amazon MGM Studios Full timeJob DescriptionDescriptionHow often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry At Prime Video, we are pioneering a new generation of...
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Sr. Associate, Trust
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Bengaluru, Karnataka, India Prime Video & Amazon MGM Studios Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionAre you eager to shape the future of video entertainment, from movies and TV shows to live sports events? Do you enjoy tackling complex challenges within large-scale systems? If so, we invite you to help build the future of entertainment with us at Prime VideoSince its launch in 2007, Prime Video has been transforming the traditional television...
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Bengaluru, Karnataka, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDESCRIPTIONAre you eager to shape the future of video entertainment, from movies and TV shows to live sports events? Do you enjoy tackling complex challenges within large-scale systems? If so, we invite you to help build the future of entertainment with us at Prime Video Since its launch in 2007, Prime Video has been transforming the traditional television...
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Bengaluru, Karnataka, India Amazon Full time US$ 1,50,000 - US$ 2,00,000 per yearAre you eager to shape the future of video entertainment, from movies and TV shows to live sports events? Do you enjoy tackling complex challenges within large-scale systems? If so, we invite you to help build the future of entertainment with us at Prime VideoSince its launch in 2007, Prime Video has been transforming the traditional television and movie...
