Java L2 Support Engineer

3 days ago

Hyderabad, Telangana, India beBeeTechnical Full time US$ 90,000 - US$ 1,40,000
Job Opportunity: Java L2 Support Specialist

We are seeking an accomplished Java professional to provide Level 2 application support, participate in development and maintenance activities, and collaborate with cross-functional teams.

This role involves delivering exceptional support services during rotating shifts, handling requests independently, and escalating when necessary. The ideal candidate will possess excellent communication, problem-solving, and ownership skills.

  • L2 Support (Core Services):
  • Deliver Level 2 support for core services during rotating shifts.
  • Manage support requests independently; escalate to the next level team only when necessary.
  • Track and document all issues, including resolution steps and follow-ups.
  • Lead weekly on-call reviews, ensuring proper hand-offs and follow-ups.
  • Handoff unresolved issues to the next shift at end of day.
  • Development:
  • Collaborate with developers for development-related tasks.
  • Participate in project discussions and scrum meetings.
  • Take ownership of assigned development tasks and ensure seamless communication.
  • Maintenance:
  • Execute lifecycle management and maintenance tasks as required.
  • Coordinate and communicate effectively with stakeholders.
  • Business Acumen:
  • Develop a strong understanding of the client's business model, terminology, and acronyms.
  • Engage in business discussions when relevant.
Key Skills and Qualifications:
  • Primary Technical Skills:
  • Java, Spring Boot
  • Relational Databases (e.g., MySQL, PostgreSQL)
  • Github (version control and collaboration)
  • Secondary/Preferred Skills:
  • Python, Javascript
  • Kafka, MongoDB
  • Snowflake (optional)
  • Soft Skills:
  • Strong verbal and written communication
  • Self-motivated with ability to work independently
  • Proactive issue resolution and collaborative approach
  • Organized with attention to detail

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