
Java L2 Support Engineer
2 days ago
We are seeking an accomplished Java professional to provide Level 2 application support, participate in development and maintenance activities, and collaborate with cross-functional teams.
This role involves delivering exceptional support services during rotating shifts, handling requests independently, and escalating when necessary. The ideal candidate will possess excellent communication, problem-solving, and ownership skills.
- L2 Support (Core Services):
- Deliver Level 2 support for core services during rotating shifts.
- Manage support requests independently; escalate to the next level team only when necessary.
- Track and document all issues, including resolution steps and follow-ups.
- Lead weekly on-call reviews, ensuring proper hand-offs and follow-ups.
- Handoff unresolved issues to the next shift at end of day.
- Development:
- Collaborate with developers for development-related tasks.
- Participate in project discussions and scrum meetings.
- Take ownership of assigned development tasks and ensure seamless communication.
- Maintenance:
- Execute lifecycle management and maintenance tasks as required.
- Coordinate and communicate effectively with stakeholders.
- Business Acumen:
- Develop a strong understanding of the client's business model, terminology, and acronyms.
- Engage in business discussions when relevant.
- Primary Technical Skills:
- Java, Spring Boot
- Relational Databases (e.g., MySQL, PostgreSQL)
- Github (version control and collaboration)
- Secondary/Preferred Skills:
- Python, Javascript
- Kafka, MongoDB
- Snowflake (optional)
- Soft Skills:
- Strong verbal and written communication
- Self-motivated with ability to work independently
- Proactive issue resolution and collaborative approach
- Organized with attention to detail
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