Technology Innovation Lead

3 days ago


Mumbai, Maharashtra, India Teleperformance Full time

About Us

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We are Teleperformance, a leading provider of customer experience management solutions. Our mission is to deliver exceptional customer experiences that drive business results. As a Digital Transformation Manager, you will play a critical role in shaping our future and driving innovation in the industry.

The Role

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We are seeking an experienced Digital Transformation Manager to join our team. In this role, you will be responsible for leading our digital transformation efforts, driving process excellence, and delivering customer-centric solutions. You will work closely with our business stakeholders to understand their needs and develop technical solutions that meet their requirements.

Your Responsibilities

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  • Solution Design and Architecture:

    • Develop comprehensive technical solutions incorporating RPA technologies like Power Automate, UiPath, Automation Anywhere, BluePrism etc; BPM like Salesforce, ServiceNow, Camunda etc; AI led technologies like OCR & ICR, Generative AI, Conversational AI; Cloud and Telephony technologies like Genesys, Amazon Connect, Twilio etc

    • Create detailed solution architecture, focusing scalability, performance, and security

    • Ensure alignment of technical solutions with business objectives and IT strategies

  • Technology Enhancement and self learning:

    • Serve as the subject matter expert for RPA, BPM, AI, Cloud and Telephony technologies

    • Stay current with emerging trends and innovation in relevant technologies

    • Provide guidance and mentorship to development teams on best practices

  • Stakeholder Management:

    • Collaborate with business stakeholders to understand requirements and translate them into technical solutions

    • Present complex technical concepts to both technical and non-technical audiences

    • Work closely with project managers, developers, and quality assurance teams throughout the project lifecycle

  • Process Optimization:

    • Analyze existing business processes to identify automation opportunities

    • Design efficient workflows that leverage RPA, AI, and BPM technologies

    • Optimize call center operations through innovative Cloud and Telephony solutions

  • Integration and Implementation:

    • Oversee the integration of RPA, AI, BPM, and Cloud Telephony solutions with existing systems

    • Develop proof-of-concepts and prototypes to validate solution designs

    • Ensure smooth implementation and deployment of solutions across the organization

What We Offer

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We offer a competitive salary of $150,000 per year, as well as excellent benefits, including medical, dental, and vision insurance, and a generous retirement plan. Our team environment is collaborative and dynamic, with opportunities for growth and professional development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today



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