Technology Innovation Lead
3 days ago
About Us
">We are Teleperformance, a leading provider of customer experience management solutions. Our mission is to deliver exceptional customer experiences that drive business results. As a Digital Transformation Manager, you will play a critical role in shaping our future and driving innovation in the industry.
The Role
">We are seeking an experienced Digital Transformation Manager to join our team. In this role, you will be responsible for leading our digital transformation efforts, driving process excellence, and delivering customer-centric solutions. You will work closely with our business stakeholders to understand their needs and develop technical solutions that meet their requirements.
Your Responsibilities
">Solution Design and Architecture:
Develop comprehensive technical solutions incorporating RPA technologies like Power Automate, UiPath, Automation Anywhere, BluePrism etc; BPM like Salesforce, ServiceNow, Camunda etc; AI led technologies like OCR & ICR, Generative AI, Conversational AI; Cloud and Telephony technologies like Genesys, Amazon Connect, Twilio etc
Create detailed solution architecture, focusing scalability, performance, and security
Ensure alignment of technical solutions with business objectives and IT strategies
Technology Enhancement and self learning:
Serve as the subject matter expert for RPA, BPM, AI, Cloud and Telephony technologies
Stay current with emerging trends and innovation in relevant technologies
Provide guidance and mentorship to development teams on best practices
Stakeholder Management:
Collaborate with business stakeholders to understand requirements and translate them into technical solutions
Present complex technical concepts to both technical and non-technical audiences
Work closely with project managers, developers, and quality assurance teams throughout the project lifecycle
Process Optimization:
Analyze existing business processes to identify automation opportunities
Design efficient workflows that leverage RPA, AI, and BPM technologies
Optimize call center operations through innovative Cloud and Telephony solutions
Integration and Implementation:
Oversee the integration of RPA, AI, BPM, and Cloud Telephony solutions with existing systems
Develop proof-of-concepts and prototypes to validate solution designs
Ensure smooth implementation and deployment of solutions across the organization
What We Offer
">We offer a competitive salary of $150,000 per year, as well as excellent benefits, including medical, dental, and vision insurance, and a generous retirement plan. Our team environment is collaborative and dynamic, with opportunities for growth and professional development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today
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