Enterprise Support Leadership Role

2 days ago

Thoothukudi, Tamil Nadu, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,30,00,000

About this role

Job Description

We are seeking an experienced professional to lead and oversee post-implementation customer support activities within the banking domain.

The ideal candidate will have a proven track record in developing and maintaining strong relationships with clients, aligning services to meet client expectations, ensuring early identification and reporting of possible product defects, defining and implementing service delivery strategies, and driving business growth through new opportunities and account management.

  • Develop strong relationships with clients and ensure their needs are met.
  • Identify and report potential product defects to ensure timely resolution.
  • Define and implement effective service delivery strategies to drive business growth.
Requirements

To be successful in this role, you will need:

  • 10+ years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or Master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
What We Offer

In return for your hard work and dedication, we offer:

  • A performance-linked bonus to reward your achievements.
  • A comprehensive benefits package including remote work support, health insurance, care program, and online psychological support.
  • A birthday leave to celebrate special moments.
  • The opportunity to work with cutting-edge technologies and make a global impact.
  • Opportunities for personal and professional growth.
  • A diverse, vibrant community that values diversity and inclusivity.

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