ServiceNow Leadership Role

4 days ago


Thoothukudi, Tamil Nadu, India beBeeServicenowlead Full time ₹ 20,00,000 - ₹ 24,00,000
ServiceNow Lead Job Opportunity

Job Description:

As a seasoned professional, you will oversee the implementation and management of ServiceNow solutions. Your expertise will drive business value through efficient IT service management, process optimization, and innovation.

Key Responsibilities:

  • Lead the design, development, and deployment of ServiceNow configurations.
  • Collaborate with stakeholders to define and implement strategic initiatives.
  • Mentor and guide team members in their ServiceNow journey.
  • Develop and maintain high-quality technical documentation.

Technical Requirements:

  • Proven experience with ServiceNow Flow Designer, business rules, client/server scripts, and ACLs.
  • Expertise in creating catalog items, approval workflows, dynamic forms, and SLAs.
  • Familiarity with domain separation, scoped apps, data import/export, and UI policies.

Integration and Reporting:

  • Integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
  • Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.

Leadership and Collaboration:

  • Demonstrate leadership in instance upgrades, patch management, and clone processes.
  • Collaborate with HR, IT, and Facilities teams to streamline workflows.

Compliance and Governance:

  • Prepare for audits, create compliance documentation, and train L1/L2 teams.


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