
ServiceNow Leadership Role
4 days ago
Job Description:
As a seasoned professional, you will oversee the implementation and management of ServiceNow solutions. Your expertise will drive business value through efficient IT service management, process optimization, and innovation.
Key Responsibilities:
- Lead the design, development, and deployment of ServiceNow configurations.
- Collaborate with stakeholders to define and implement strategic initiatives.
- Mentor and guide team members in their ServiceNow journey.
- Develop and maintain high-quality technical documentation.
Technical Requirements:
- Proven experience with ServiceNow Flow Designer, business rules, client/server scripts, and ACLs.
- Expertise in creating catalog items, approval workflows, dynamic forms, and SLAs.
- Familiarity with domain separation, scoped apps, data import/export, and UI policies.
Integration and Reporting:
- Integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).
- Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
Leadership and Collaboration:
- Demonstrate leadership in instance upgrades, patch management, and clone processes.
- Collaborate with HR, IT, and Facilities teams to streamline workflows.
Compliance and Governance:
- Prepare for audits, create compliance documentation, and train L1/L2 teams.
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