Order Management Professional

2 days ago


Agra, Uttar Pradesh, India beBeeManagement Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview:

The ideal candidate for this Order Management role will have a strong customer service background, preferably in an order management setting.

Key responsibilities include managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.

This involves providing exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.

The successful candidate will also investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

Furthermore, they will communicate with internal teams, such as warehouse and shipping, to resolve order-related issues.

Additionally, the individual will analyze and resolve complex customer complaints, escalating issues to management as necessary.

They will also identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.

A key aspect of this role is accurately entering orders from Customer Order Forms.

Requirements:

Our ideal candidate will possess 1-2 years of customer service experience, preferably in Order Management.

They must also have excellent communication skills, problem-solving abilities, and analytical skills.

In addition, they should have strong attention to detail and be able to multitask effectively.

Proficiency in Microsoft Office is required, as well as the ability to work in a fast-paced environment and adapt to changing priorities.

Lastly, fluency in English (written and verbal) is essential for success in this role.



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