Senior Order Fulfillment Coordinator

1 week ago

Agra, Uttar Pradesh, India beBeeOrder Full time ₹ 12,00,000 - ₹ 20,10,000

Job Title

Are you a detail-oriented professional with exceptional organizational skills? Do you thrive in fast-paced environments where no two days are the same?

We are seeking an Order Management Specialist to join our team. In this role, you will be responsible for managing daily bookings of customer purchase orders, responding to customer inquiries, and coordinating with various departments to ensure seamless order fulfillment.

The Role:

  • Process email Purchase Orders from customers through SAP and Salesforce systems.
  • Retrieve orders from partner portals and process them into SAP.
  • Verify pricing against customer contracts or approved discount matrices.
  • Verify product availability and coordinate with Purchasing to determine lead times when supply is not available.
  • Exercise discretion to prioritize product allocations when supply is not available.
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales.
  • Process customer returns and credit note requests in a timely manner.
  • Answer customer inquiries regarding order status, product availability, and lead times.
  • Troubleshoot customer issues, responding in a timely manner.
  • Consistently review backlog to ensure compliance with company booking policies, including requirements that impact revenue recognition.
  • Complete self-training modules in SAP as needed.
  • Log customer complaints (CCARs) in SAP.
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Requirements:

  • A high-energy individual with ability to work under pressure in a fast-paced, changing environment.
  • A customer-first mentality.
  • Strong time management skills to effectively prioritize daily tasks.
  • Demonstrated initiative to resolve complex customer issues efficiently.
  • Ability to work proactively and exercise judgment.
  • Strong attention to detail.
  • Strong interpersonal, communication, and customer service skills.
  • Ability to work with others in a professional, responsive, and courteous manner.
  • Ability to work productively in a cross-functional team environment.
  • Strong system skills, including Microsoft Office.
  • Proficiency in ERP systems, preferably SAP and Salesforce.

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