
Inbound Process Manager
3 days ago
Job Title: Inbound Process Manager
">Job Description:We are seeking a highly motivated and experienced individual to fill the role of Inbound Process Manager. This position involves handling customer inquiries, providing exceptional service, and ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer issues while maintaining a high level of customer satisfaction.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members to improve processes and enhance customer experience.
- Escalate complex issues to the appropriate departments for resolution.
Required Skills and Qualifications:
- Excellent communication skills in English (verbal and written).
- Basic knowledge of customer service principles and practices.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong problem-solving skills and attention to detail.
Benefits:
This is an excellent opportunity for individuals who thrive in dynamic environments and possess exceptional communication skills.
Why Join Our Team:
We offer a collaborative and supportive work environment that fosters growth and development.
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Inbound Process
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