Inbound Process Manager

3 days ago


Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 5,52,990 - ₹ 10,61,970

Job Title: Inbound Process Manager

">Job Description:

We are seeking a highly motivated and experienced individual to fill the role of Inbound Process Manager. This position involves handling customer inquiries, providing exceptional service, and ensuring a positive customer experience.


Key Responsibilities:
  1. Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
  2. Provide accurate information and solutions to customer issues while maintaining a high level of customer satisfaction.
  3. Document customer interactions and feedback in the CRM system.
  4. Collaborate with team members to improve processes and enhance customer experience.
  5. Escalate complex issues to the appropriate departments for resolution.

Required Skills and Qualifications:
  • Excellent communication skills in English (verbal and written).
  • Basic knowledge of customer service principles and practices.
  • Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Strong problem-solving skills and attention to detail.

Benefits:

This is an excellent opportunity for individuals who thrive in dynamic environments and possess exceptional communication skills.


Why Join Our Team:

We offer a collaborative and supportive work environment that fosters growth and development.


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