
Hospitality Services Manager
1 day ago
We are seeking a skilled and experienced individual to join our team as a Front Desk Executive. This role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams.
Key Responsibilities:- Front Desk & Guest Relations
- Provide exceptional customer service to students, parents, visiting faculty, and external guests.
- Manage inquiries, provide accurate information, and guide visitors appropriately.
- Ensure professional and courteous handling of phone calls, emails, and in-person queries.
- Maintain visitor records, appointment schedules, and check-in/check-out logs.
- Student Communication & Support
- Act as a liaison between students and administration for hostel-related queries.
- Address and resolve student complaints related to facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Visiting Faculty & Guest Accommodation
- Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
- Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
- Address any accommodation-related issues promptly and effectively.
- Property & Facility Management (Building B – Hostel & Guest Accommodation)
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Coordinate with housekeeping, maintenance, and security teams for smooth operations.
- Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
- Maintain records of complaints, repairs, and service requests for Building B.
- Administrative Support
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
- Support institute events by coordinating guest arrivals and accommodation.
- Ensure compliance with institute policies and safety standards.
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