Customer Support Professional

3 days ago

Rajkot, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

We are seeking an experienced Customer Support Expert to join our team in Rajkot. This is a challenging role that involves providing top-notch support to users of our SaaS platform, ensuring they have a seamless and positive experience across every interaction.

About the Role

This Customer Support Expert will be responsible for handling inquiries, resolving technical issues, logging bugs, and guiding users to get the most out of our product. The successful candidate will work closely with cross-functional teams to identify and address customer pain points, contributing to continuous product improvement.

Key Responsibilities
  • Respond promptly to customer inquiries via email, chat, phone, or in-app messaging
  • Assist users through onboarding, troubleshooting, and using key features
  • Maintain a friendly, clear, and solution-focused tone in every interaction
  • Log technical issues and support tickets accurately using JIRA (or similar tools)
  • Escalate bugs or critical issues to the development team
  • Follow up to ensure resolutions are successful and satisfactory
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent written and verbal communication skills
  • Strong troubleshooting and problem-solving skills
  • A quick learner, able to adapt to new tools and workflows (especially AI-driven ones)
  • Comfortable multitasking across different tasks and platforms
  • Familiarity with CRM/helpdesk tools (e.g., JIRA, Zendesk, Intercom)
  • Patience, empathy, and professionalism in dealing with users of all technical levels
Benefits

As a member of our team, you will enjoy:

  • The opportunity to be part of a fast-growing SaaS company
  • A collaborative office environment in Rajkot
  • The chance to shape support processes as we scale
  • Work cross-functionally with product, dev, and marketing teams
  • Growth opportunities in a fast-paced startup culture

  • Customer Support Professional

    1 week ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 40,00,000

    About this role:We are seeking a talented and customer-focused professional to join our team as a Support Associate.As a Support Associate, you will be the first point of contact for customers, providing timely and effective support via various channels. You will be responsible for responding to customer inquiries, resolving issues, and ensuring that...

  • Customer Support Professional

    6 days ago

    Rajkot, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Service Representative RoleWe're seeking skilled customer support professionals to deliver exceptional service and build a rewarding career in the banking and financial services sector.This is an excellent opportunity for individuals with 0-2 years of experience to make a significant impact and grow with our organization.Key Responsibilities:Provide...

  • Customer Support Professional

    1 week ago

    Rajkot, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job SummaryThis is an onsite night role offering flexibility and variety. The job entails providing exceptional customer service, resolving technical issues, and collaborating with cross-functional teams. Key Responsibilities:Deliver top-notch customer support by addressing inquiries and issues related to technical tools, platforms, and services.Serve as a...

  • Executive Customer Support Professional

    2 weeks ago

    Rajkot, Gujarat, India beBeeSupport Full time ₹ 5,00,000 - ₹ 7,50,000

    Job OpportunityCustomer Support RoleWe are seeking a highly skilled and dedicated customer support executive to join our team. This role involves handling inquiries, resolving issues, and providing accurate information to customers.Your primary responsibility will be to handle inbound queries, emails, and calls in a professional and courteous manner. You...

  • Customer Support Representative

    7 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 6,38,655 - ₹ 7,84,569

    About Our Support RoleWe are seeking a dedicated and proactive customer support professional to join our team. As a customer support associate, you will be responsible for assisting customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.Key Responsibilities:

  • Customer Support Executive

    1 week ago

    Rajkot, Gujarat, India Protouch Full time

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Customer Support Advocate

    6 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000

    As a key player in our organization, this role will involve providing top-notch customer support to ensure seamless interactions with our users. We are seeking a highly skilled and empathetic professional who can handle queries via calls, emails, or chat with professionalism and courtesy.This individual will be responsible for taking complete ownership of...

  • Customer Support Executive

    1 week ago

    Rajkot, Gujarat, India Protouch Full time

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Resolve Customer Issues as a Technical Support Professional

    1 week ago

    Rajkot, Gujarat, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

    Technical Support AssociateThis is an exciting opportunity to work in a dynamic team environment and contribute to providing exceptional customer support.Key Responsibilities:Attend technical service calls and provide assistance to customers via phone, email, or chat.Process incoming calls with the help of a colleague on a routine basis.Keep accurate records...

  • Automotive Support Professional

    2 weeks ago

    Rajkot, Gujarat, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 90,00,000

    Job Title: Automotive Support ProfessionalThis role involves providing high-quality customer service and support in relation to vehicle issues.Resolve customer complaints regarding vehicle problems (mechanical, electrical, or software-related) in a timely and effective manner.Supply accurate information and solutions regarding warranty coverage, claims, and...