Customer Support Professional

3 days ago

Rajkot, Gujarat, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Summary

This is an onsite night role offering flexibility and variety. The job entails providing exceptional customer service, resolving technical issues, and collaborating with cross-functional teams.

Key Responsibilities:
  • Deliver top-notch customer support by addressing inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and the ability to explain complex concepts to non-technical stakeholders.

Required Skills and Qualifications:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.
  • Proven ability to troubleshoot and resolve technical issues.
  • Experience working with cross-functional teams and managing client relationships.
Benefits:
  • Rotational shifts between 5:30 PM to 6:30 AM.
  • Opportunity to work with cutting-edge technical tools and platforms.

We are looking for a dedicated and skilled professional to join our team. If you have the required skills and qualifications, please apply.

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