Expert ServiceNow Developer

1 week ago

Indore, Madhya Pradesh, India beBeeExpert Full time ₹ 80,00,000 - ₹ 1,50,00,000

ServiceNow Technical Consultant Role

Job Description:

We are seeking a skilled ServiceNow Technical Consultant to drive transformation for our clients. The ideal candidate will have deep expertise in Customer Service Management (CSM) and be able to deliver tailored ServiceNow solutions to enhance customer service management and drive operational excellence.

Key Responsibilities:
  • Develop and implement ServiceNow solutions to improve customer experience and operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless integration and continuous improvement of ServiceNow implementations.
  • Lead or participate in system upgrades, patching, and support initiatives to keep systems secure and up-to-date.
  • Create user-friendly interfaces and optimize workflows to improve overall system efficiency and customer experience.
Required Skills and Qualifications:
  • Specialized Expertise in ServiceNow CSM with 3-5 years of hands-on experience with the CSM module.
  • A strong understanding of IT Service Management (ITSM) is beneficial.
  • UI Builder Expertise is a plus, with experience in creating seamless and user-friendly interfaces that enhance customer journeys.
  • Technical Mastery in JavaScript, UI Policies, UI Actions, Workflows, Business Rules, Client Scripts, Script Includes, and ACL.
  • ServiceNow Development and Integration experience, including SOAP and RESTful APIs.
  • Hands-on Experience with ServiceNow Modules, including ITSM, CSM, and Service Portal.
  • Ability to identify deficiencies and recommend continual service improvements for optimized workflows.
  • Knowledge of integrating ServiceNow with monitoring tools, OpenFrame CTI technology, NOW Experience UI Framework, JMS integrations, and internationalization (i18n).

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