IT Operations Manager

17 hours ago

Indore, Madhya Pradesh, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 30,00,000

Job Title: IT Operations Manager & Configuration Expert

About the Position:

We are seeking an experienced IT Operations Manager and Configuration Expert to lead our ServiceNow ITOM transformation. As a key member of our digital transformation team, you will be responsible for architecting and implementing a scalable, governed Configuration Management Database (CMDB) that adheres to industry best practices.

Key Responsibilities:

  • Design and implement a scalable, governed CMDB solution from the ground up, ensuring it aligns with configuration management database design (CSDM) best practices.
  • Lead the deployment of ServiceNow ITOM Visibility tools, including Discovery and Service Mapping, to automatically populate and maintain the CMDB.
  • Integrate various third-party monitoring platforms into the ServiceNow ecosystem to enhance operational insights.
  • Define and manage configuration item (CI) class structure, data modeling, reconciliation rules, and data health reporting to ensure CMDB accuracy and integrity.
  • Collaborate with cross-functional teams to ensure optimal platform performance, compliance with security standards, and operational readiness of all IT operations management solutions.
  • Create comprehensive architectural documentation, mentor junior developers, and actively participate in technical reviews to maintain high standards.

Requirements:

  • 6+ years of ServiceNow experience with a strong focus on ITOM, Discovery, and CMDB architecture.
  • Deep knowledge of CSDM, CI data modeling, and multi-environment discovery strategies.
  • Strong background in integrating infrastructure monitoring tools (e.g., SCCM, Dynatrace, SolarWinds).
  • Expert-level scripting skills in Glide, JavaScript, and REST APIs.
  • Demonstrated ability to own architectural conversations, lead delivery teams, and guide stakeholder alignment.
  • Excellent communication, documentation, and remote collaboration skills.

What We Offer:

A dynamic work environment, opportunities for growth and development, and a chance to be part of a cutting-edge digital transformation initiative.

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