Operations Analyst Manager

12 hours ago

Indore, Madhya Pradesh, India Medibuddy Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Location: Indore (WFO)

Key Responsibilities:

1. Team Management & Strategy

  • Define and execute the analytics roadmap for the Operations department aligned with business goals.
  • Lead a team of analysts, ensuring quality, accuracy, and timely delivery of data insights and reports.
  • Oversee the development of scalable dashboards, scorecards, and automated reporting frameworks.

2. Operational Intelligence & Performance Management

  • Monitor and analyze operational KPIs across patient journey, provider management, claims processing, and service delivery.
  • Identify inefficiencies, cost leakages, and bottlenecks; recommend and implement data-backed process improvements.
  • Drive adoption of data insights across operations, ensuring data-driven decision-making culture.

3. Stakeholder Engagement

  • Collaborate with clinical, product, technology, finance, and supply chain teams to align operational processes with organizational goals.
  • Present performance insights and business cases to senior leadership for strategic initiatives.
  • Act as the primary liaison between operations and analytics functions across the company.

4. Process & Compliance Oversight

  • Ensure all operational data handling complies with healthcare regulations.
  • Standardize data definitions, metrics, and reporting practices across operational functions.

5. Innovation & Continuous Improvement

  • Drive automation of manual reporting processes to free up analyst time for deeper analysis.
  • Champion the adoption of self-service BI tools for operational teams.
  • Stay updated with industry best practices and emerging healthcare analytics trends.

Key Skills & Competencies:

  • Proven leadership skills with experience managing analytics or operations teams.
  • Strong expertise in SQL, Advanced Excel, and preferably with BI tools (Tableau, Power BI, Looker).
  • Deep understanding of healthcare operational workflows and metrics.
  • Strong business acumen with an understanding of KPIs, SLAs, and cost-control measures.
  • Strategic thinking with ability to connect data insights to business outcomes.
  • Exceptional communication and presentation skills for C-level stakeholders.
  • Ability to influence and drive change across cross-functional teams.

Qualifications:

  • Bachelors or Masters degree in Data Analytics, Statistics, Business, Operations Management, Healthcare Administration, or related field.
  • 5+ years of experience in data analysis, business analysis, or operations analytics, preferably in healthcare or healthtech with at least 2 years of experience in a team handling role.

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