Senior Operations Manager

5 days ago

Indore, Madhya Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000
Senior Operations Manager Job Description

In this pivotal role, you will oversee the end-to-end operations of multiple campaigns, driving operational performance and leading high-performing teams. With a passion for innovation and people-first leadership, you will ensure that every teammate is set up for success, delivering world-class support to clients.

Key Responsibilities:
  • Operational Leadership:
  • Lead and manage teams to ensure optimal performance and alignment with business objectives.
  • Performance Management:
  • Analyze performance metrics and ensure teams meet or exceed key performance indicators (KPIs) related to quality, efficiency, and customer satisfaction.
  • People Development:
  • Coach and guide team members to drive team and individual goals.
  • Client Relationship Management:
  • B -uild and maintain strong relationships with clients through effective communication, reporting, and delivery of exceptional service experiences.
  • Cross-functional Collaboration:
  • Serve as a key link between teams, departments, and senior leadership to drive process improvements and resolve escalated issues efficiently.
  • Process & Policy Implementation:
  • Ensure compliance with internal policies, client requirements, and regulatory guidelines.
  • Workforce Planning & Staffing:
  • O -versee workforce planning efforts including scheduling, training coverage, staffing optimization, and resource allocation to support business continuity.
  • Problem Solving & Innovation:
  • Use data-driven insights to identify operational challenges and design solutions that improve service delivery and business outcomes.
  • Reporting & Documentation:
  • Prepare regular operational reports and documentation for stakeholders.
Ideal Candidate Profile:
  • Proven experience managing large-scale operations.
  • Minimum 3 years in a Senior Manager or Director-level role, preferably within the BPO or Customer Support industry.
  • Strong skills in Microsoft Office and Google Workspace tools.
  • Excellent communication and leadership abilities, with a track record of developing strong team dynamics.
  • Able to work in a fast-paced, high-stress environment while managing multiple priorities.
  • Strong analytical, organizational, and client management skills.
  • Highly professional demeanor with a resilient, adaptable, and collaborative mindset.

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