Customer Service Liaison

4 weeks ago


Bengaluru, Karnataka, India Display Mart (A Brand Of Ocean Inc) Full time

Customer Service Assistant Role at Display Mart (A Brand Of Ocean Inc)

Job Summary

We are seeking a skilled Customer Service Assistant to join our team at Display Mart (A Brand Of Ocean Inc). As a Customer Service Assistant, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining accurate customer information.

Key Responsibilities

  • Customer Service

    • Handle all incoming customer queries and questions in a professional and courteous manner.
    • Provide the appropriate service and information or refer clients to another department.
  • Issue Resolution

    • Resolve customer complaints and issues in a timely and efficient manner.
    • Issue refunds as needed and maintain accurate records.
  • Database Management

    • Maintain an accurate Customer Relationship Management (CRM) database by entering and updating client information.
  • Additional Responsibilities

    • Adhere to company policies and procedures at all times when assisting customers.

Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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