Global IT Process Executive Professional for Voice Operations

2 weeks ago


Noida, Uttar Pradesh, India 2coms Full time

We are seeking a highly skilled and motivated Process Executive Professional to join our team at 2COMS Group in Noida. As a key member of our global IT operations, you will play a crucial role in delivering exceptional customer experiences through voice interactions.

Job Summary:

The successful candidate will have a strong background in process execution, excellent communication skills, and the ability to work effectively in a dynamic environment. With a focus on accuracy, efficiency, and customer satisfaction, you will analyze and process transactions, document completed tasks, and contribute to collecting metrics on processes.

Responsibilities:

  • Analyze and process transactions accurately and efficiently
  • Document all transactions completed in a day
  • Contribute to collecting metrics on processes
  • Maintain positive and cooperative working relationships with internal and external customers
  • Collaborate with the team to achieve common goals
  • Communicate with internal and external customers to resolve issues and concerns
  • Stay up-to-date with skills and knowledge requirements

Requirements:

  • Minimum qualification: Graduate in any discipline
  • 2-5 years of work experience in Voice, preferably in finance
  • Excellent communication skills and strong command over English language
  • Excellent Customer Service Skills
  • Ability to work in a shift-based schedule
  • Strong analytical and problem-solving skills

Benefits:

We offer a competitive salary range of ₹600,000 - ₹900,000 per annum, commensurate with experience and qualifications. Our comprehensive benefits package includes opportunities for growth, professional development, and a collaborative work environment.



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