Global IT Process Executive Professional for Voice Operations
2 weeks ago
We are seeking a highly skilled and motivated Process Executive Professional to join our team at 2COMS Group in Noida. As a key member of our global IT operations, you will play a crucial role in delivering exceptional customer experiences through voice interactions.
Job Summary:
The successful candidate will have a strong background in process execution, excellent communication skills, and the ability to work effectively in a dynamic environment. With a focus on accuracy, efficiency, and customer satisfaction, you will analyze and process transactions, document completed tasks, and contribute to collecting metrics on processes.
Responsibilities:
- Analyze and process transactions accurately and efficiently
- Document all transactions completed in a day
- Contribute to collecting metrics on processes
- Maintain positive and cooperative working relationships with internal and external customers
- Collaborate with the team to achieve common goals
- Communicate with internal and external customers to resolve issues and concerns
- Stay up-to-date with skills and knowledge requirements
Requirements:
- Minimum qualification: Graduate in any discipline
- 2-5 years of work experience in Voice, preferably in finance
- Excellent communication skills and strong command over English language
- Excellent Customer Service Skills
- Ability to work in a shift-based schedule
- Strong analytical and problem-solving skills
Benefits:
We offer a competitive salary range of ₹600,000 - ₹900,000 per annum, commensurate with experience and qualifications. Our comprehensive benefits package includes opportunities for growth, professional development, and a collaborative work environment.
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