Strategic ITSM Leadership Role

2 weeks ago

Bengaluru, Karnataka, India beBeeItsmlLeadership Full time ₹ 15,00,000 - ₹ 20,00,000

Job Description:

">
  • We are seeking an experienced ITSM leader to develop and implement robust processes that support delivery methods aligned with the ITIL framework. This includes designing, implementing, and improving upon existing processes to ensure seamless delivery of IT services.
  • The successful candidate will also lead the transformational ITSM roadmap in collaboration with other IT teams, business partners, and vendors. This will involve driving incident, change, problem, knowledge, and other activities to ensure process maturity in IT Service Management.
  • In addition, the candidate will act as a tactical leader throughout a moderate subset of the organization to ensure that processes and systems support the business.

Required Skills and Qualifications:

  • A bachelor's degree in a related field or equivalent experience.
  • Confirmed stakeholder management and presenting to executive leaders.
  • Confirmed experience working on high-impact global projects, strategic initiatives, and change management initiatives.
  • A minimum of eight years of related work experience, five years of supervisory experience.
  • Experience implementing and leading operations using ServiceNow for a large organization.
  • Strong customer focus (internal and external), including understanding customer-centric design and experience.
  • Demonstrated usage of best practices for managing process, data, and technology to deliver a great client experience.
  • Extensive familiarity with ITIL process implementation and certification in ITIL.
  • Agile development experience desired.
  • Prior experience in defining, creating, and providing operational-level support to meet service level agreements, operational level agreements, and standard operating procedures in support of a service catalog.
  • Experience managing vendor outcomes and performance including owning and negotiating SLAs/OLAs.

Benefits:

  • This role offers the opportunity to work with a dynamic team and contribute to the development of our ITSM strategy.
  • You will have the chance to collaborate with managers and supervisors to ensure staff selections align with current and future needs.

Others:

  • Other duties may be assigned based on the needs of the organization.

  • Sr Itsm Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Lowe's Full time

    Job TitleSr ITSM AnalystGradeT51 IND-T51-SalaryBusiness Group0618 LWS IND SSC-B IT TOCDepartment NameTechnology OperationsJob Function Job FamilyTechnology Technology - OperationsRole DesignationRemoteLowes Companies Inc NYSE LOW is a FORTUNExc2xae 50 home improvement company serving approximately 16 million customer transactions a week in the...

  • Lead Itsm Analyst

    4 weeks ago

    Bengaluru, Karnataka, India Lowe's Full time

    Lowes Companies Inc NYSE LOW is a FORTUNExc2xae 50 home improvement company serving approximately 16 million customer transactions a week in the United States With total fiscal year 2023 sales of more than 86 billion Lowes operates over 1 700 home improvement stores and employs approximately 300 000 associates Based in Bengaluru Lowes India...

  • ITSM Tool Architect

    20 hours ago

    Bengaluru, Karnataka, India People Prime World Wide Full time

    Job Description :Key Responsibilities :- Lead the architecture, design, and implementation of ITSM solutions aligned with business goals and ITIL best practices.- Architect integrations using REST APIs and SOAP to connect ITSM tools with other enterprise systems.- Design and configure ITSM modules including Incident, Problem, Change, and Service Request...

  • ITSM Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Prodware Solutions Full time

    We are looking for a ITSM Engineer for a client based in USA.We are looking for someone who can work USA Central Time Zone (Night Shifts)This a immediate need.ITSM EngineerJob DescriptionAs a ITSM Engineer will be instrumental in building and maintaining the data backbone that supports our IT Service Management (ITSM), Event Management, and automation...

  • ITSM Automation Consultant

    4 weeks ago

    Bengaluru, Karnataka, India Infosys Limited Full time

    Job DescriptionJob Description:- Role Summary- We are seeking experienced professionals for the role of ITSM Automation Consultant- This role involves designing and implementing automation solutions within IT Service Management ITSM environments using platforms such as ServiceNow BMC Helix and Remedy- The ideal candidate will have hands on experience with...

  • Strategic Financial Leadership Role

    23 hours ago

    Bengaluru, Karnataka, India beBeeFinancial Full time ₹ 15,90,000 - ₹ 25,91,000

    Job Title: Finance Leadership ProfessionalWe are seeking a skilled and experienced Finance Leadership Professional to join our organization. This individual will be responsible for providing strategic financial guidance and leadership to drive business growth.Key Responsibilities: • Partner with Sales, Delivery, and Corporate Finance teams to drive...

  • ServiceNow ITSM Developer

    4 weeks ago

    Bengaluru, Karnataka, India Kudzuinfotech Private Limited Full time

    Job DescriptionJob Title: ServiceNow ITSM DeveloperThe ServiceNow ITSM Developer plays a crucial role in designing and developing efficient solutions in the ServiceNow platform, specifically focusing on IT Service Management (ITSM). The position is vital for ensuring seamless operations and enhanced user experience within the organization.Key...

  • ITSM Business Excellence Leader

    3 days ago

    Bengaluru, Karnataka, India beBeeStrategic Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking an experienced ITSM professional to lead our team in delivering high-quality service management processes and systems. The successful candidate will have a proven track record of implementing and managing large-scale IT projects, with a strong focus on stakeholder management and customer satisfaction.Key ResponsibilitiesDevelop and...

  • Senior Leadership Role

    4 days ago

    Bengaluru, Karnataka, India beBeeTransfer Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Senior Leadership RoleWe are seeking an accomplished Senior Manager to lead our team. In this position, you will have the opportunity to apply your expertise in transfer pricing and contribute to business growth.About This PositionThis role involves driving key initiatives, collaborating with cross-functional teams, and fostering open communication among...

  • Strategic / Leadership Role - Power (CPU)

    4 days ago

    Bengaluru, Karnataka, India Advanced Micro Devices (AMD) Full time

    Job DescriptionWe are seeking a highly experienced and innovative Fellow to join our CPU Cores team. You will drive power innovations, strategies, methodologies, and estimation processes, setting industry standards.Your deep understanding of CPU architecture and power management techniques will be crucial in leading cross-functional teams to achieve...