ITSM Automation Consultant

4 weeks ago

Bengaluru, Karnataka, India Infosys Limited Full time
Job Description

Job Description:

- Role Summary
- We are seeking experienced professionals for the role of ITSM Automation Consultant
- This role involves designing and implementing automation solutions within IT Service Management ITSM environments using platforms such as ServiceNow BMC Helix and Remedy
- The ideal candidate will have hands on experience with ITOM Performance Insights PI and intelligent automation tools like NowAssist

Key Responsibilities:

- Key Responsibilities
- Architect and implement automation workflows within ITSM platforms including ServiceNow SNOW and BMC Helix
- Leverage modules such as ITOM Performance Insights PI and NowAssist to drive service efficiency and reliability
- Integrate and automate service management processes across incident change problem and asset management
- Collaborate with stakeholders to identify automation opportunities and define technical requirements
- Develop and maintain automation scripts and orchestration logic to support self service and self healing capabilities
- Ensure compliance with ITIL standards and enterprise governance policies
- Provide technical leadership and mentorship to junior consultants and developers

Technical Requirements:

- Required Skills Experience
- Strong hands on experience with ServiceNow modules ITOM PI NowAssist
- Experience with BMC Helix BMC Remedy and RemedyForce platforms
- Proficiency in scripting and workflow automation within ITSM environments
- Understanding of ITIL processes and service management best practices
- Ability to design scalable and maintainable automation solutions
- Excellent communication and stakeholder engagement skills

Additional Responsibilities:

- Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability
- Good knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infrastructure- Administration, Monitoring->Remedy-Design and Remedy-Administration->Service Now,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

  • ITSM Consultant – Freshservice

    4 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...

  • ITSM Consultant – Freshservice

    2 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & Development Location: Bangalore Mode: Hybrid Job Summary: We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization...

  • ITSM Consultant – Freshservice

    2 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    ITSM Consultant – Freshservice Configuration & DevelopmentLocation: BangaloreMode: HybridJob Summary:We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the...

  • ServiceNow ITSM Consultant

    4 days ago

    Bengaluru, Karnataka, India Talent Worx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Talworx is an emerging recruitment consulting and services firm, we are hiring for our client which is a leading big 4 consulting firm of the world, ITSM (Integrations, Scripting, Flow Designer, Request Catalog)Min. 2-13 years of experience , 2 -3 years of ITSM and integration experiences Must have - Implementation experience on Discovery & Service Mapping...

  • ITSM Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Prodware Solutions Full time

    We are looking for a ITSM Engineer for a client based in USA.We are looking for someone who can work USA Central Time Zone (Night Shifts)This a immediate need.ITSM EngineerJob DescriptionAs a ITSM Engineer will be instrumental in building and maintaining the data backbone that supports our IT Service Management (ITSM), Event Management, and automation...

  • Freshservice ITSM Administrator

    4 weeks ago

    Bengaluru, Karnataka, India People Prime World Wide Full time

    Job Description :Designation : Freshservice ITSM (SME) AdminClient : LTI MindtreeLocation : Pan IndiaExperience : 7+ yearsPayroll : people prime world wideNotice period : Immediate or serving NP 15 daysJob Summary :We are looking for a highly experienced Subject Matter Expert (SME) in the Freshservice ITSM platform to lead its administration, configuration,...

  • ITSM Track Associate Consultant

    4 weeks ago

    Bengaluru, Karnataka, India HEXAWARE TECHNOLOGIES LIMITED Full time

    Responsibilities :- Experienced in implementation of ITSM solution using industry best practices- Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)- Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound- Good experience of...

  • Experienced ServiceNow ITSM Expert Wanted

    13 hours ago

    Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 30,00,000 - ₹ 40,00,000

    We are seeking a seasoned expert to fill the role of Sr. Consultant. The ideal candidate will possess extensive knowledge and experience in ServiceNow ITSM, with a proven track record of delivering high-quality results.">\

  • SNOW Consulting

    4 weeks ago

    Bengaluru, Karnataka, India Infosys Limited Full time

    Job DescriptionKey Responsibilities:- Relevant experience in testing ServiceNow ITSM Modules Incident management Change management Problem management Service Catalog etc- ITOM SOM HRSD etc- Relevant experience on ServiceNow Automated test framework ATF automation tool- Proficiency in understanding the requirements and write test cases efficiently-...

  • ServiceNow Testing Consultant

    2 days ago

    Bengaluru, Karnataka, India beBeeTesting Full time ₹ 15,00,000 - ₹ 20,00,000

    Quality Assurance SpecialistAs a key member of our quality assurance team, you will play a critical role in ensuring the accuracy and effectiveness of our ITSM modules. You will leverage your experience with automated testing frameworks to drive efficient test case development and execution.Main ResponsibilitiesDesign and execute automated tests for...